Series: Intraday monitoring

Change intraday monitoring display options


In the Display Options dialog box, you can:

  • Change the display interval
  • Select the time format to display
  • Configure minimum target percentages for answered, abandoned, and completed interactions

To change display options:

  1. Click Admin.
  2. Under Workforce Management, click Intraday Monitoring.
  3. Select the date and queue you want to view.
  4. In the upper right corner, click Display options . The Display Options dialog box opens.
  5. Under Display Interval, select to display information from one of the following intervals:
    • 15 minutes (default)
    • 30 minutes
    • 1 hour
  6. From the Time Format list, choose to set the time format in:
    • Duration (default)
    • Digital
    • Seconds
  7. Use the up and down arrows to choose the digits of precision. 
    Note: The default setting is 0; options include 0, 1, or 2.
  8. Use the up and down arrows to set the minimum target percent for answered interactions.
  9. Use the up and down arrows to set the maximum target percent for abandoned interactions.
  10. Use the up and down arrows to set the minimum target percent for completed interactions.
  11. Click OK.

PureCloud remembers the display settings you configure here. 


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