Series: Intraday monitoring

Export intraday monitoring data

When you export intraday monitoring data, the system downloads the information in CSV format so that you can import it into future forecasts. The system exports intraday monitoring data in UTC times.

  1. Click Admin.
  2. Under Workforce Management, click Intraday monitoring.
  3. Navigate to the date you want to export.
  4. Click and select one of the following:
    • To export the data for the current queue, select Export Current.
    • To export the data for all queues in the management unit, select Export All Queues.

The forecast downloads in CSV format to your specified location.

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