What are the charges for a Genesys Cloud voice bot flow that uses the Nuance Recognizer as a Service integration?

To use the Nuance Recognizer as a Service (NRaaS) integration in a bot flow, you must enable the following products in your Genesys organization:

Genesys NRaaS integration
Genesys Dialog Engine Bot Flows (DEBF)	Genesys Cloud for Bot Flow – Voice Genesys Cloud for Bot Flow – Digital
Nuance AppFoundry	via the metered billing API

For more information on pricing, review the following tables:

Genesys call overage charges	Charges	Related article
Genesys Cloud fair use policy – Basic routing / IVR (Minutes)	Overages	Genesys Cloud fair use policy
GCV Ingress Telephony rate	$0.018	Genesys Cloud fair use policy
BYOC – C Ingress Telephone Rate	$0.0024	Genesys Cloud fair use policy
Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows pricing	$0.06/min with 15-second increments	Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows pricing

Genesys NRaaS Integration call
Flow	IVR and Customer Dialog	Duration	Genesys Charges	Nuance Charges
Call Flow	“Welcome to XYZ Company!”
Bot Flow	“Please provide your reference number.”	5 seconds	Total session time = 15 seconds Per minute price is $0.06 with 15-second increments Total: $0.015
Bot flow: customer response – reference number slot (uses Nuance grammar)	“234ABCXYZ987”	10 seconds		Reference number slot -1 NRaaS per request = $0.00578
Call Flow	“Thank you for providing your reference number.”
Bot Flow	“How can we help you today? Please tell us …”	8 seconds	Total session time = 18 seconds Two 15-second increments Total: $0.12
Bot flow customer response	“I need some help with my last bill as it is incorrect and … “	10 seconds
			$0.015 + $0.12 = $0.135	$0.00578
			Total: $0.14078

Notes:

The Nuance AppFoundry SKU uses the Genesys metered billing API.
The NRaaS per request charge is subject to change. For the most up-to-date pricing information, contact your AppFoundry partner or Nuance representative before you do any pricing exercise.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.