What are ISV applications?

ISV applications are AppFoundry apps inside of or running in parallel to Genesys Cloud. Unlike client applications, ISV apps integrate with Genesys Cloud’s billing system. You may be charged monthly fees for usage and overages. You cannot install an ISV application until you update your Genesys Cloud subscription, by purchasing the ISV application for use in your organization.

To purchase an ISV app, contact Genesys Cloud Sales or visit AppFoundry.
Following purchase, use Genesys AppFoundry or Genesys Cloud to install the ISV application in your organization.
During installation, a prompt will appear to Authorize the ISV Applications OAuth Client and Scopes. If you do not want to approve a scope or require more information before approving, contact the vendor.
Following installation, assign the unique license and permissions associated with the application to users or groups in your organization. Some apps don’t require you to take this step, because they apply to an entire organization.
You do not need to change an app’s configuration unless you want to. ISV apps are pre-configured by default.