Genesys Cloud deployment considerations for India

Deploying Genesys Cloud in India requires special considerations when designing a call center architecture for handling both domestic and international, inbound and outbound calls. This is because India has a dynamic regulatory environment and the interpretation and approval of an architecture is provided solely by the Indian government. Furthermore, there is no guarantee that an architecture will be approved. In fact, an architecture which is approved today may be rejected tomorrow due to legal or regulatory changes and interpretations.

To help guide you through this process, Genesys has created the Genesys Cloud: India Preferred Deployment: Domestic & International document. This document describes the general considerations and preferred architecture options for deploying Genesys Cloud in India. For more information, send an email to