Assign a default phone


  • Telephony > Phone > Assign permission

Users can select their phone, but we recommend that administrators select a default phone for users. After selecting a default phone, it is not necessary for users to log into PureCloud to make and receive calls.

  1. Click Admin.
  2. Under People and Permissions, click People.
  3. Find the user with search or by paging through the list. 
  4. Click More and from the menu that appears, click Edit Person.
  5. Click the Phone tab.
  6. In the Default Phone field, begin typing the name of the phone and select it from the list.
  7. To set the phone to automatically answer when an ACD call arrives for this user, slide the Auto Answer toggle to On.
  8. In the Timeout Seconds box, type the number of seconds for an incoming call to alert a user before PureCloud sends the call to voicemail. 
    Note: The maximum is 59 seconds. After 59 seconds, the call automatically rolls to voicemail.
  9. Click Save.