Extension assignments
Prerequisites
- Telephony > Plug-in > All permission (included in the Telephony Admin role)
On the Assignments page, you can view all or search for specific extensions, and you can review assignee details.
Note: To add or delete extension numbers, or to assign an extension number to a user, see Extension Pools.
Column | Description |
---|---|
Extension | The extension numbers, listed in numeric order, assigned to a user. |
Filter by Extension search box | Type the first few digits of the extension number that you want to find and select the appropriate match. |
Type | The category to which the extension number was assigned. |
Assignee | The user to which the extension number was assigned. Each entry is a link that displays the user’s profile. |
- Click Admin.
- Under Telephony, click Extensions. The Extensions Assignments tab opens.
- In the Filter by Extension box, begin typing the extension number that you want to find and select the appropriate match from the results.
- To view details about how the number is assigned, click the link in the Assignee column. The user's profile displays.
- Click Admin.
- Under Telephony, click Extensions. The Extensions Assignments tab opens.
- In the Filter by Extension box, begin typing the extension number that you want to find and select the appropriate match from the results.
- To remove the extension number from the associated user, do the following:
- Click the link in the Assignee column.
- On the Person Details tab, click View Edit Mode.
- In Contact Information, click Edit.
- Under Phone, find the extension number that you want to remove and clear it from the .ext field.
- Click Save.