Extension assignments

Prerequisites

  • Telephony > Plug-in > All permission (included in the Telephony Admin role)

On the Assignments page, you can view all or search for specific extensions, and you can review assignee details.

Note: To add or delete extension numbers, or to assign an extension number to a user, see Extension Pools.
Column Description
Extension The extension numbers, listed in numeric order, assigned to a user. 
Filter by Extension search box Type the first few digits of the extension number that you want to find and select the appropriate match.
Type The category to which the extension number was assigned.
Assignee The user to which the extension number was assigned. Each entry is a link that displays the user’s profile.

  1. Click Admin.
  2. Under Telephony, click Extensions. The Extensions Assignments tab opens.
  3. In the Filter by Extension box, begin typing the extension number that you want to find and select the appropriate match from the results.
  4. To view details about how the number is assigned, click the link in the Assignee column. The user's profile displays.

  1. Click Admin.
  2. Under Telephony, click Extensions. The Extensions Assignments tab opens.
  3. In the Filter by Extension box, begin typing the extension number that you want to find and select the appropriate match from the results.
  4. To remove the extension number from the associated user, do the following:
    1. Click the link in the Assignee column.
    2. On the Person Details tab, click View Edit Mode.
    3. In Contact Information, click Edit.
    4. Under Phone, find the extension number that you want to remove and clear it from the .ext field.
    5. Click Save.