Add or delete a profile picture

Add a picture

To add a picture to your profile, use user settings:

  1. To access user settings, click your profile picture on the sidebar, then click the larger profile picture. Genesys Cloud sidebar and user settings
  2. In Edit Mode in your profile, click the camera icon on your profile picture.
    Profile picture in edit mode
  3. In the Upload Picture pop-up, select Profile Picture, and click Upload. If you are replacing the picture, click New Picture.
  4. Select your picture and click Open.
  5. Adjust the border to size your picture, and click Upload image.
  6. On the Upload Picture pop-up, click Done.

Note: Genesys Cloud automatically adjusts the image to the optimal dimensions. Genesys recommends a minimum size of 300 x 300 pixels and a maximum size of 10 MB.

Delete a picture

To remove a picture to your profile, use user settings:

  1. To access user settings, click your profile picture on the sidebar, then click the larger profile picture. Genesys Cloud displays the available profile pictures.
    Note: To delete a profile picture, you must have more than one.
  2. On the upper left corner of the picture you want to delete, click Remove .
Note: To remove a user’s picture, an admin can use Person Details.