Edit a group - Genesys Cloud Resource Center

Prerequisites

The following permissions:

To create a group: Directory > Group > Add
To edit a group: Directory > Group > Edit
To delete a group: Directory > Group > Delete
To view a group: Directory > Group > View
To create a skill expression group: Routing > Skillgroup > Add
To delete a skill expression group: Routing > Skillgroup > Delete
To edit a skill expression group: Routing > Skillgroup > Edit
To view a skill expression group: Routing > Skillgroup > View

If you have a non-admin role with Group permissions, see Create groups (non-admins).

Click Admin.
Under Directory, click Groups.
For a General group, click the General tab. For a Skill Expression group, click the Skill Expression tab.
To open the group, click its name.
Edit general information.
Set a profile picture.
Set privacy rules.
Configure a group phone number.
Add group members.

Contact

Solution

Company

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.