Series: Install and configure the Microsoft Azure Cognitive Services speech-to-text (STT) integration

Prerequisites
  • A Microsoft Azure speech-to-text (STT) subscription. For more information, see Microsoft’s Create your initial Azure subscriptions.
  • A Microsoft Azure speech-to-text (STT) regional endpoint URI.

To access the Microsoft Azure speech-to-text engine in Genesys Cloud, you must first add and configure the Microsoft Azure Cognitive Services integration and then add your subscription key and your endpoint URI. 

Note: Your regional endpoint URI must be in the following format: https://<region>.api.cognitive.microsoft.com/sts/v1.0/issuetoken. Replace <region> with a region supported by Azure Cognitive Services.
  1. Click Admin.
  2. Under Integrations, click Integrations.
  3. Click  Integration.
  4. Search for or navigate to the Microsoft Azure speech-to-text (STT) integration. 
  5. In the Microsoft Azure speech-to-text (STT) tile, click Install.
    Note: A message appears, informing you that the integration is a success. The Microsoft Azure speech-to-text (STT) integration opens to the Details page.
  6. Add the credentials for this integration:
    1. Click the Configuration tab.
    2. Click the Credentials tab.
    3. Click Configure.
    4. Under Subscription Key, enter your Microsoft Azure Cognitive Services STT subscription key.
    5. Under Endpoint URI, enter the regional endpoint URI that you receive from Microsoft Azure Cognitive Services.
    6. Click OK.
    7. Click Save.
  7. To activate the Microsoft Azure Cognitive Services Speech to Text status, in the Status column click Inactive. The Change Status dialog box opens.
  8. Click Yes. The Microsoft Azure Cognitive Services Speech to Text status changes to Active.

You can now select Microsoft Azure speech-to-text (STT) in Architect Bot Flows under Supported Languages.

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