Genesys Cloud supported languages
Features coming soon: Genesys enhanced TTS and Genesys knowledge base version 2
The Genesys Cloud user interface is available in these languages:
- Arabic (beta)
- Chinese (Simplified)
- Chinese (Traditional)
- Czech
- Danish
- Dutch
- English
- Finnish
- French
- German
- Italian
- Hebrew (beta)
- Japanese
- Korean
- Norwegian
- Polish
- Portuguese (Brazil)
- Portuguese (Portugal) (beta)
- Russian
- Spanish
- Swedish
- Thai (beta)
- Turkish
For more information about changing your language selection in the Windows desktop or web browser app, see Change Windows desktop app settings and Change browser app settings.
The table below lists the current Genesys Cloud language support for:
- Speech recognition (ASR)
- Text-to-speech (TTS)
- IVR system prompts
- Estimated wait time (EWT), position in queue (PIQ), and caller collect input verification
- Telephony user interface (TUI)
- Voice transcription
- Sentiment analysis
- Programs, topics, and phrases
- Genesys Dialog Engine Bot Flows
- Messenger
For a list of supported call analysis languages for outbound campaigns, see Supported call analysis regions.
Note: Genesys Cloud uses a single female voice for each language. Genesys Cloud does not currently support multiple genders or multiple voice characters for TTS.
|
Language
|
Region
|
Language tag
|
IVR system prompts
|
EWT, PIQ, and caller collect input verification
|
TUI
|
Speech recognition
|
BETA Genesys enhanced text-to-speech
|
Genesys native text-to-speech
|
Voice transcription and acoustic analysis
|
Sentiment analysis
|
Programs, topics, and phrases
|
Genesys Dialog Engine Bot Flows
|
Messenger
|
Intent Miner
|
Knowledge workbench
|
Knowledge workbench Version 2
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Afrikaans | South Africa | af-ZA | BETA | |||||||||||||
| Arabic | Egypt | ar-EG | BETA | ✓ | ||||||||||||
| Saudi Arabia | ar-SA | BETA | ||||||||||||||
| Bengali | India | bn-IN | BETA | |||||||||||||
| Bulgarian | Bulgaria | bg-BG | BETA | |||||||||||||
| Catalan | Spain | ca-ES | BETA | |||||||||||||
| Chinese | Mandarin |
cmn-CN |
BETA | |||||||||||||
| Simplified - People's Republic of China | zh-CN | ✓ | ✓ | ✓ | ✓ | BETA | ✓ | ✓ | ||||||||
| Traditional - Hong Kong S.A.R. | zh-HK | ✓ | ✓ | BETA | ||||||||||||
| Taiwan | zh-TW | BETA | ✓ | |||||||||||||
| Yue - Hong Kong | yeu-HK | BETA | ||||||||||||||
| Croatian | Croatia | hr-HR | BETA | |||||||||||||
| Czech | Czechia | cs-CZ | BETA | ✓ | ||||||||||||
| Danish | Denmark | da-DK | ✓ | ✓ | BETA | ✓ | ||||||||||
| Dutch | Netherlands | nl-NL | ✓ | ✓ | ✓ | ✓ | BETA | ✓ | ✓ | ✓ | ✓ | |||||
| Belgium | nl-BE | BETA | ||||||||||||||
| English | Australia | en-AU | ✓ | ✓ | ✓ | ✓ | BETA | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Canada | en-CA | BETA | ✓ | |||||||||||||
| Great Britain | en-GB | ✓ | ✓ | ✓ | ✓ | BETA | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ||
| Hong Kong | en-HK | BETA | ||||||||||||||
| India | en-IN | BETA | ✓ | ✓ | ✓ | ✓ | ||||||||||
| Ireland | en-IE | BETA | ||||||||||||||
| New Zealand | en-NZ | BETA | ||||||||||||||
| Philippines | en-PH | BETA | ||||||||||||||
| Singapore | en-SG | BETA | ||||||||||||||
| South Africa | en-ZA | BETA | ✓ | ✓ | ✓ | ✓ | ||||||||||
| United States | en-US | ✓ | ✓ | ✓ | ✓ | BETA | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Estonian | Estonia | et-EE | BETA | |||||||||||||
| Filipino | Philippines | fil-PH | BETA | |||||||||||||
| Finnish | Finland | fi-FI | ✓ | ✓ | BETA | ✓ | ||||||||||
| French | Belgium | fr-BE | BETA | |||||||||||||
| Canada | fr-CA | ✓ | ✓ | ✓ | ✓ | BETA | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ||||
| France |
fr-FR | ✓ | ✓ | ✓ | ✓ | BETA | ✓ | ✓ | ✓ | ✓ | ✓ | BETA | ✓ | |||
| Switzerland | fr-CH | BETA | ||||||||||||||
| German | Austria | de-AT | BETA | |||||||||||||
| Germany | de-DE | ✓ | ✓ | ✓ | ✓ | BETA | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |||
| Switzerland | de-CH | BETA | ||||||||||||||
| Greek | Greece | el-GR | BETA | |||||||||||||
| Gujarati | India | gu-IN | BETA | |||||||||||||
| Hebrew | Israel | he-IL | BETA | |||||||||||||
| Hindi | India | hi-IN | BETA | |||||||||||||
| Hungarian | Hungary | hu-HU | BETA | |||||||||||||
| Icelandic | Iceland | is-IS | BETA | |||||||||||||
| Indonesian | Indonesia | id-ID | BETA | |||||||||||||
| Irish | Ireland | ga-IE | BETA | |||||||||||||
| Italian | Italy | it-IT | ✓ | ✓ | ✓ | ✓ | BETA | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |||
| Japanese* | Japan | ja-JP | ✓ | ✓ | ✓ | ✓ | BETA | ✓ | ✓ | |||||||
| Kannada | India | kn-IN | BETA | |||||||||||||
| Korean | Korea | ko-KR | BETA | ✓ | ✓ | ✓ | ||||||||||
| Latvian | Latvia | lv-LV | BETA | |||||||||||||
| Lithuanian | Lithuania | lt-LT | BETA | |||||||||||||
| Malay | Malaysia | ms-MY | BETA | |||||||||||||
| Malayalam | India | ml-IN | BETA | |||||||||||||
| Maltese | Malta | mt-Mt | BETA | |||||||||||||
| Marathi | India | mr-IN | BETA | |||||||||||||
| Norwegian | Norway | nb-NO | ✓ | ✓ | BETA | ✓ | ||||||||||
| Polish | Poland | pl-PL | BETA | ✓ | ✓ | ✓ | ||||||||||
| Portuguese | Brazil | pt-BR | ✓ | ✓ | ✓ | ✓ | BETA | ✓ | ✓ | ✓ | BETA | ✓ | ||||
| Portugal | pt-PT | BETA | ✓ | ✓ | ✓ | |||||||||||
| Romanian | Romania | ro-RO | BETA | |||||||||||||
| Russian | Russia | ru-RU | BETA | ✓ | ||||||||||||
| Serbian | Cyrillic | sr-RS | BETA | |||||||||||||
| Slovak | Slovenia | sk-SK | BETA | |||||||||||||
| Slovenian | Slovenia | sl-SL | BETA | |||||||||||||
| Argentina | es-AR | BETA | ||||||||||||||
| Spanish | Catalan | ca-ES | BETA | |||||||||||||
| Colombia | es-CO | BETA | ||||||||||||||
| Mexico | es-MX | BETA | ||||||||||||||
| Spain (Beta: TUI, speech recognition, and text-to-speech) |
es-ES | ✓ | ✓ | ✓ | ✓ | BETA | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ||||
| United States and Latin America | es-US | ✓ | ✓ | ✓ | ✓ | BETA | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ||||
| Swahili | Kenya | sw-KE | BETA | |||||||||||||
| Swedish | Sweden | sv-SE | ✓ | ✓ | BETA | ✓ | ||||||||||
| Tamil | India | ta-IN | BETA | |||||||||||||
| Telugo | India | te-IN | BETA | |||||||||||||
| Thai* | Thailand | th-TH | ✓ | ✓ | BETA | ✓ | ||||||||||
| Turkish | Turkey | tr-TR | BETA | ✓ | ||||||||||||
| Ukrainian | Ukraine | uk-UA | BETA | |||||||||||||
| Urdu | Pakistan | ur-PK | BETA | |||||||||||||
| Vietnamese | Vietnam | vi-VN | BETA | |||||||||||||
| Welsh | United Kingdom | cy-GB | BETA |
* Notes:
- Genesys legacy TTS and ASR only: Due to language model size, when you enable the Japanese language, then you cannot use any other language than English. To request Japanese language support for your organization, contact Genesys Cloud Customer Care. This limitation does not affect Genesys enhanced TTS.
- Support for Thai is limited.
- For more information about enabling beta languages, contact Customer Care.
Keep in mind the following:
- Genesys Cloud's IVR system audio files are contained in a library of provided prompts that you can use "out of the box" or updated by the flow author. These prompts cover standard sets of data, including dates, monetary, numbers, ordinals, and some phrases used by features for error handling (speech recognition errors).
- Analytics and keyword spotting are not currently available in Genesys Cloud.
Sublocale support
Genesys Cloud supports specific dialects with ASR and TTS for spoken words. However for written words, all varieties of a specified language, such as US and British English, use the same UI localization. Currently, the default standard is the US format (for example, DD/MM/YYYY and 12-hour clock), but future releases will include support for various date-time formats and "start of week" settings applicable to various subregions.