Genesys Cloud supported languages

Features coming soon: Genesys enhanced TTS and Genesys knowledge base version 2

The Genesys Cloud user interface is available in these languages:

  • Arabic (beta)
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Czech
  • Danish
  • Dutch

  • English
  • Finnish
  • French
  • German
  • Italian
  • Hebrew (beta)

  • Japanese
  • Korean
  • Norwegian
  • Polish
  • Portuguese (Brazil)
  • Portuguese (Portugal) (beta)

  • Russian
  • Spanish
  • Swedish
  • Thai (beta)
  • Turkish

For more information about changing your language selection in the Windows desktop or web browser app, see Change Windows desktop app settings and Change browser app settings.

The table below lists the current Genesys Cloud language support for:

  • Speech recognition (ASR)
  • Text-to-speech (TTS)
  • IVR system prompts
  • Estimated wait time (EWT), position in queue (PIQ), and caller collect input verification
  • Telephony user interface (TUI)
  • Voice transcription
  • Sentiment analysis
  • Programs, topics, and phrases
  • Genesys Dialog Engine Bot Flows
  • Messenger

For a list of supported call analysis languages for outbound campaigns, see Supported call analysis regions.

Note: Genesys Cloud uses a single female voice for each language. Genesys Cloud does not currently support multiple genders or multiple voice characters for TTS.

 

 

 

Language
Region
Language tag
IVR system prompts
EWT, PIQ, and caller collect input verification
TUI
Speech recognition
BETA Genesys enhanced text-to-speech
Genesys native text-to-speech
Voice transcription and acoustic analysis
Sentiment analysis
Programs, topics, and phrases
Genesys Dialog Engine Bot Flows
Messenger
Intent Miner
Knowledge workbench
Knowledge workbench Version 2
Afrikaans South Africa af-ZA BETA
Arabic Egypt ar-EG BETA
Saudi Arabia ar-SA BETA
Bengali India bn-IN BETA
Bulgarian Bulgaria bg-BG BETA
Catalan Spain ca-ES BETA
Chinese Mandarin

cmn-CN
cmn-TW

BETA
Simplified - People's Republic of China  zh-CN BETA
Traditional - Hong Kong S.A.R. zh-HK BETA
Taiwan zh-TW BETA
Yue - Hong Kong yeu-HK BETA
Croatian Croatia hr-HR BETA
Czech Czechia cs-CZ BETA
Danish Denmark da-DK BETA
Dutch Netherlands  nl-NL BETA
Belgium nl-BE BETA
English Australia  en-AU BETA
Canada en-CA BETA
Great Britain  en-GB BETA
Hong Kong en-HK BETA
India en-IN BETA
Ireland en-IE BETA
New Zealand en-NZ BETA
Philippines en-PH BETA
Singapore en-SG BETA
South Africa en-ZA BETA
United States en-US BETA
Estonian Estonia et-EE BETA
Filipino Philippines fil-PH BETA
Finnish Finland fi-FI BETA
French Belgium fr-BE BETA
Canada  fr-CA BETA
France
fr-FR BETA BETA
Switzerland fr-CH BETA
German Austria de-AT BETA
Germany  de-DE BETA
Switzerland de-CH BETA
Greek Greece el-GR BETA
Gujarati India gu-IN BETA
Hebrew Israel he-IL BETA
Hindi India hi-IN BETA
Hungarian Hungary hu-HU BETA
Icelandic Iceland is-IS BETA
Indonesian Indonesia id-ID BETA
Irish Ireland ga-IE BETA
Italian Italy it-IT BETA
Japanese* Japan ja-JP BETA
Kannada India kn-IN BETA
Korean Korea ko-KR BETA
Latvian Latvia lv-LV BETA
Lithuanian Lithuania lt-LT BETA
Malay Malaysia ms-MY BETA
Malayalam India ml-IN BETA
Maltese Malta mt-Mt BETA
Marathi India mr-IN BETA
Norwegian Norway nb-NO BETA
Polish Poland pl-PL BETA
Portuguese Brazil  pt-BR BETA BETA
Portugal pt-PT BETA
Romanian Romania ro-RO BETA
Russian Russia ru-RU BETA
Serbian Cyrillic sr-RS BETA
Slovak Slovenia sk-SK BETA
Slovenian Slovenia sl-SL BETA
Argentina es-AR BETA
Spanish Catalan ca-ES BETA
Colombia es-CO BETA
Mexico es-MX BETA
Spain
(Beta: TUI, speech recognition, and text-to-speech)
es-ES BETA
United States and Latin America es-US BETA
Swahili Kenya sw-KE BETA
Swedish Sweden  sv-SE BETA
Tamil India ta-IN BETA
Telugo India te-IN BETA
Thai* Thailand th-TH BETA
Turkish Turkey tr-TR BETA
Ukrainian Ukraine uk-UA BETA
Urdu Pakistan ur-PK BETA
Vietnamese Vietnam vi-VN BETA
Welsh United Kingdom cy-GB BETA

Notes:
  • Genesys legacy TTS and ASR only: Due to language model size, when you enable the Japanese language, then you cannot use any other language than English. To request Japanese language support for your organization, contact Genesys Cloud Customer Care. This limitation does not affect Genesys enhanced TTS.
  • Support for Thai is limited.
  • For more information about enabling beta languages, contact Customer Care.

Keep in mind the following:

  • Genesys Cloud's IVR system audio files are contained in a library of provided prompts that you can use "out of the box" or updated by the flow author. These prompts cover standard sets of data, including dates, monetary, numbers, ordinals, and some phrases used by features for error handling (speech recognition errors). 
  • Analytics and keyword spotting are not currently available in Genesys Cloud.

Sublocale support

Genesys Cloud supports specific dialects with ASR and TTS for spoken words. However for written words, all varieties of a specified language, such as US and British English, use the same UI localization. Currently, the default standard is the US format (for example, DD/MM/YYYY and 12-hour clock), but future releases will include support for various date-time formats and "start of week" settings applicable to various subregions.