Genesys Cloud supported languages
Genesys Cloud user interface language support
The Genesys Cloud user interface is available in these languages:
- Arabic (beta)
- Chinese (Simplified)
- Chinese (Traditional)
- Czech
- Danish
- Dutch
- English
- Finnish
- French
- German
- Italian
- Hebrew (beta)
- Japanese
- Korean
- Norwegian
- Polish
- Portuguese (Brazil)
- Portuguese (Portugal) (beta)
- Russian
- Spanish
- Swedish
- Thai (beta)
- Turkish
For more information about changing your language selection in the Windows desktop or web browser app, see Change Windows desktop app settings and Change browser app settings.
Genesys Cloud additional features language support
The table below lists the current Genesys Cloud language support for:
- IVR system prompts: Architect-provided, generic prompts to indicate numbers, dates, days of the week, and months.
- Estimated wait time (EWT), position in queue (PIQ), and caller collect input verification: Audio playback that indicates a customer's wait time, designated order in queue, and verified customer input.
- Telephony user interface (TUI): The interface used for menus, dialog boxes, embedded help, and more.
- Speech recognition (ASR): Converts spoken words to text within an Architect flow.
- Genesys native and enhanced text-to-speech (TTS): Converts text into audio for playback within an Architect flow.
- Native voice transcription: Uses Genesys native engine to transcribe contact center voice interactions into text.
- Extended voice transcription services: Uses a third-party transcription engine to transcribe contact center voice interaction into text.
- Sentiment analysis: Classifies customer phrases as positive, negative, or neutral based on the words that are used.
- Programs, topics, and phrases: Spot important phrases in interactions for analysis, search, and reporting.
- Topic miner: Discover topics and phrases of interest to add to your speech and text analytics program.
- Messenger: A predefined message window and launcher button that customers use to interact with bots and agents.
- Genesys Dialog Engine Bot Flows: A tool to build bots within Architect and then integrate them into call, chat, and message flows.
- Genesys Digital Bot Flows: A tool to build bots within Architect and then integrate them into chat, email, and message flows.
- Intent miner: Analyze chat, message, and transcripts to determine customer intents and utterances.
- Knowledge workbench: A tool that allows knowledge authors to create and manage articles, refine the search process, and view performance.
- Genesys Agent Assist: A tool that enables agents to offer potential answers to customer questions, either based on the content of the chat conversation or by manual search.
For a list of supported call analysis languages for outbound campaigns, see Supported call analysis regions.
Note: Genesys Cloud uses a single female voice for each language. Genesys Cloud does not currently support multiple genders or multiple voice characters for TTS.
Architect-provided, generic prompts to indicate numbers, dates, days of the week, and months.
| Language | Region | Language tag | Supported |
|---|---|---|---|
| Chinese | Simplified - People's Republic of China | zh-CN | ✓ |
| Traditional - Hong Kong S.A.R. | zh-HK | ✓ | |
| Danish | Denmark | da-DK | ✓ |
| Dutch | Netherlands | nl-NL | ✓ |
| English | Australia | en-AU | ✓ |
| Great Britain | en-GB | ✓ | |
| United States | en-US | ✓ | |
| Finnish | Finland | fi-FI | ✓ |
| French | Canada | fr-CA | ✓ |
| France |
fr-FR | ✓ | |
| German | Germany | de-DE | ✓ |
| Italian | Italy | it-IT | ✓ |
| Japanese | Japan | ja-JP | ✓ |
| Norwegian | Norway | nb-NO | ✓ |
| Portuguese | Brazil | pt-BR | ✓ |
| Spanish | Spain | es-ES | ✓ |
| United States and Latin America | es-US | ✓ | |
| Swedish | Sweden | sv-SE | ✓ |
| Thai* | Thailand | th-TH | ✓ |
Audio playback that indicates a customer's wait time, designated order in queue, and verified customer input.
| Language | Region | Language tag | Supported |
|---|---|---|---|
| Chinese | Simplified - People's Republic of China | zh-CN | ✓ |
| Traditional - Hong Kong S.A.R. | zh-HK | ✓ | |
| Danish | Denmark | da-DK | ✓ |
| Dutch | Netherlands | nl-NL | ✓ |
| English | Australia | en-AU | ✓ |
| Great Britain | en-GB | ✓ | |
| United States | en-US | ✓ | |
| Finnish | Finland | fi-FI | ✓ |
| French | Canada | fr-CA | ✓ |
| France | fr-FR | ✓ | |
| German | Germany | de-DE | ✓ |
| Italian | Italy | it-IT | ✓ |
| Japanese | Japan | ja-JP | ✓ |
| Norwegian | Norway | nb-NO | ✓ |
| Portuguese | Brazil | pt-BR | ✓ |
| Spanish | Spain | es-ES | ✓ |
| United States and Latin America | es-US | ✓ | |
| Swedish | Sweden | sv-SE | ✓ |
| Thai* | Thailand | th-TH | ✓ |
The interface used for menus, dialog boxes, embedded help, and more.
| Language | Region | Language tag | Supported |
|---|---|---|---|
| Chinese | Simplified - People's Republic of China | zh-CN | ✓ |
| Dutch | Netherlands | nl-NL | ✓ |
| English | Australia | en-AU | ✓ |
| Great Britain | en-GB | ✓ | |
| United States | en-US | ✓ | |
| French | Canada | fr-CA | ✓ |
| France | fr-FR | ✓ | |
| German | Germany | de-DE | ✓ |
| Italian | Italy | it-IT | ✓ |
| Japanese | Japan | ja-JP | ✓ |
| Portuguese | Brazil | pt-BR | ✓ |
| Spanish | Spain | es-ES | BETA |
| United States and Latin America | es-US | ✓ |
Converts spoken words to text within an Architect flow.
| Language | Region | Language tag | Supported |
|---|---|---|---|
| Chinese | Simplified - People's Republic of China | zh-CN | ✓ |
| Dutch | Netherlands | nl-NL | ✓ |
| English | Australia | en-AU | ✓ |
| Great Britain | en-GB | ✓ | |
| United States | en-US | ✓ | |
| French | Canada | fr-CA | ✓ |
| German | Germany | de-DE | ✓ |
| Italian | Italy | it-IT | ✓ |
| Japanese* | Japan | ja-JP | ✓ |
| Portuguese | Brazil | pt-BR | ✓ |
| Spanish | Spain | es-ES | BETA |
| United States and Latin America | es-US | ✓ |
Converts text into audio for playback within an Architect flow.
| Language | Region | Language tag | Supported |
|---|---|---|---|
| Chinese | Simplified - People's Republic of China | zh-CN | ✓ |
| Dutch | Netherlands | nl-NL | ✓ |
| English | Australia | en-AU | ✓ |
| Great Britain | en-GB | ✓ | |
| United States | en-US | ✓ | |
| French | Canada | fr-CA | ✓ |
| France | fr-FR | ✓ | |
| German | Germany | de-DE | ✓ |
| Italian | Italy | it-IT | ✓ |
| Japanese* | Japan | ja-JP | ✓ |
| Portuguese | Brazil | pt-BR | ✓ |
| Spanish | Spain | es-ES | ✓ |
| United States and Latin America | es-US | ✓ |
Converts text into audio for playback within an Architect flow.
| Language | Region | Language tag | Supported |
|---|---|---|---|
| Afrikaans | South Africa | af-ZA | ✓ |
| Arabic | Egypt | ar-EG | ✓ |
| Saudi Arabia | ar-SA | ✓ | |
| Bengali | India | bn-IN | ✓ |
| Bulgarian | Bulgaria | bg-BG | ✓ |
| Catalan | Spain | ca-ES | ✓ |
| Chinese | Mandarin |
cmn-CN |
✓ |
| Simplified - People's Republic of China | zh-CN | ✓ | |
| Traditional - Hong Kong S.A.R. | zh-HK | ✓ | |
| Taiwan | zh-TW | ✓ | |
| Yue - Hong Kong | yeu-HK | ✓ | |
| Croatian | Croatia | hr-HR | ✓ |
| Czech | Czechia | cs-CZ | ✓ |
| Danish | Denmark | da-DK | ✓ |
| Dutch | Netherlands | nl-NL | ✓ |
| Belgium | nl-BE | ✓ | |
| English | Australia | en-AU | ✓ |
| Canada | en-CA | ✓ | |
| Great Britain | en-GB | ✓ | |
| Hong Kong | en-HK | ✓ | |
| India | en-IN | ✓ | |
| Ireland | en-IE | ✓ | |
| New Zealand | en-NZ | ✓ | |
| Philippines | en-PH | ✓ | |
| Singapore | en-SG | ✓ | |
| South Africa | en-ZA | ✓ | |
| United States | en-US | ✓ | |
| Estonian | Estonia | et-EE | ✓ |
| Filipino | Philippines | fil-PH | ✓ |
| Finnish | Finland | fi-FI | ✓ |
| French | Belgium | fr-BE | ✓ |
| Canada | fr-CA | ✓ | |
| France | fr-FR | ✓ | |
| Switzerland | fr-CH | ✓ | |
| German | Austria | de-AT | ✓ |
| Germany | de-DE | ✓ | |
| Switzerland | de-CH | ✓ | |
| Greek | Greece | el-GR | ✓ |
| Gujarati | India | gu-IN | ✓ |
| Hebrew | Israel | he-IL | ✓ |
| Hindi | India | hi-IN | ✓ |
| Hungarian | Hungary | hu-HU | ✓ |
| Icelandic | Iceland | is-IS | ✓ |
| Indonesian | Indonesia | id-ID | ✓ |
| Irish | Ireland | ga-IE | ✓ |
| Italian | Italy | it-IT | ✓ |
| Japanese | Japan | ja-JP | ✓ |
| Kannada | India | kn-IN | ✓ |
| Korean | Korea | ko-KR | ✓ |
| Latvian | Latvia | lv-LV | ✓ |
| Lithuanian | Lithuania | lt-LT | ✓ |
| Malay | Malaysia | ms-MY | ✓ |
| Malayalam | India | ml-IN | ✓ |
| Maltese | Malta | mt-Mt | ✓ |
| Marathi | India | mr-IN | ✓ |
| Norwegian | Norway | nb-NO | ✓ |
| Polish | Poland | pl-PL | ✓ |
| Portuguese | Brazil | pt-BR | ✓ |
| Portugal | pt-PT | ✓ | |
| Romanian | Romania | ro-RO | ✓ |
| Russian | Russia | ru-RU | ✓ |
| Serbian | Cyrillic | sr-RS | ✓ |
| Slovak | Slovenia | sk-SK | ✓ |
| Slovenian | Slovenia | sl-SL | ✓ |
| Argentina | es-AR | ✓ | |
| Spanish | Catalan | ca-ES | ✓ |
| Colombia | es-CO | ✓ | |
| Mexico | es-MX | ✓ | |
| Spain | es-ES | ✓ | |
| United States and Latin America | es-US | ✓ | |
| Swahili | Kenya | sw-KE | ✓ |
| Swedish | Sweden | sv-SE | ✓ |
| Tamil | India | ta-IN | ✓ |
| Telugu | India | te-IN | ✓ |
| Thai* | Thailand | th-TH | ✓ |
| Turkish | Turkey | tr-TR | ✓ |
| Ukrainian | Ukraine | uk-UA | ✓ |
| Urdu | Pakistan | ur-PK | ✓ |
| Vietnamese | Vietnam | vi-VN | ✓ |
| Welsh | United Kingdom | cy-GB | ✓ |
Uses Genesys native engine to transcribe contact center voice interactions into text, including these statuses:
- Generally available: The model is built on extensive training data.
- Preview: The model is built on some training data and requires additional training to improve accuracy.
- Early preview: The model is built on limited training data.
| Language | Region | Language tag | Supported | Status |
|---|---|---|---|---|
| Arabic* | Global | ar-** | ✓ | Early preview |
| Dutch | Netherlands | nl-NL | ✓ | Early preview |
| English | Australia | en-AU | ✓ | Generally available |
| Great Britain | en-GB | ✓ | Generally available | |
| India | en-IN | ✓ | Early preview | |
| South Africa | en-ZA | ✓ | Generally available | |
| United States | en-US | ✓ | Generally available | |
| French | Canada | fr-CA | ✓ | Early preview |
| France | fr-FR | ✓ | Early preview | |
| German | Germany | de-DE | ✓ | Early preview |
| Italian | Italy | it-IT | ✓ | Early preview |
| Japanese | Japan | ja-JP | ✓ | Early preview |
| Korean | Korea | ko-KR | ✓ | Preview |
| Polish | Poland | pl-PL | ✓ | Early preview |
| Portuguese | Brazil | pt-BR | ✓ | Preview |
| Portugal | pt-PT | ✓ | Preview | |
| Spanish | Spain | es-ES | ✓ | Generally available |
| United States and Latin America | es-US | ✓ | Generally available |
* Genesys Cloud uses a generic global model to transcribe all Arabic dialects.
Uses a third-party transcription engine to transcribe contact center voice interaction into text.
| Language | Region | Language tag | Supported |
|---|---|---|---|
| English | United States | en-US | ✓ |
| Danish | Denmark | da-DK | ✓ |
| Finnish | Finland | fi-FI | ✓ |
| French | Canada | fr-CA | ✓ |
| France | fr-FR | ✓ | |
| Japanese | Japan | ja-JP | ✓ |
| Norwegian | Norway | nb-NO | ✓ |
| Swedish | Sweden | sv-SE | ✓ |
Classifies customer phrases as positive, negative, or neutral based on the words that are used.
| Language | Region | Language tag | Supported |
|---|---|---|---|
| English | Australia | en-AU | ✓ |
| Great Britain | en-GB | ✓ | |
| India | en-IN | ✓ | |
| South Africa | en-ZA | ✓ | |
| United States | en-US | ✓ | |
| French | Canada | fr-CA | ✓ |
| France | fr-FR | ✓ | |
| Spanish | Spain | es-ES | ✓ |
| United States and Latin America | es-US | ✓ |
Spot important phrases in interactions for analysis, search, and reporting.
| Language | Region | Language tag | Supported |
|---|---|---|---|
| Dutch | Netherlands | nl-NL | ✓ |
| English | Australia | en-AU | ✓ |
| Great Britain | en-GB | ✓ | |
| India | en-IN | ✓ | |
| South Africa | en-ZA | ✓ | |
| United States | en-US | ✓ | |
| French | Canada | fr-CA | ✓ |
| France | fr-FR | ✓ | |
| German | Germany | de-DE | ✓ |
| Italian | Italy | it-IT | ✓ |
| Japanese | Japan | ja-JP | ✓ |
| Korean | Korea | ko-KR | ✓ |
| Polish | Poland | pl-PL | ✓ |
| Portuguese | Brazil | pt-BR | ✓ |
| Portugal | pt-PT | ✓ | |
| Spanish | Spain | es-ES | ✓ |
| United States and Latin America | es-US | ✓ |
Discover topics and phrases of interest to add to your speech and text analytics program.
| Language | Region | Language tag | Supported |
|---|---|---|---|
| English | Australia | en-AU | ✓ |
| Great Britain | en-GB | ✓ | |
| India | en-IN | ||
| United States | en-US | ✓ | |
| United States | en-ZA | ✓ |
A predefined message window and launcher button that customers use to interact with bots and agents.
| Language | Region | Language tag | Supported |
|---|---|---|---|
| Arabic | Egypt | ar | ✓ |
| Chinese | Simplified - People's Republic of China | zh-CN | ✓ |
| Taiwan | zh-TW | ✓ | |
| Czech | Czechia | cs | ✓ |
| Danish | Denmark | da | ✓ |
| Dutch | Netherlands | nl | ✓ |
| English | United States | en-US | ✓ |
| Finnish | Finland | fi | ✓ |
| French | France | fr | ✓ |
| German | Germany | de | ✓ |
| Hebrew | Israel | he | ✓ |
| Italian | Italy | it | ✓ |
| Japanese | Japan | ja | ✓ |
| Korean | Korea | ko | ✓ |
| Norwegian | Norway | no | ✓ |
| Polish | Poland | pl | ✓ |
| Portuguese | Brazil | pt-BR | ✓ |
| Portugal | pt-PT | ✓ | |
| Russian | Russia | ru | ✓ |
| Spanish | United States and Latin America | es | ✓ |
| Swedish | Sweden | sv | ✓ |
| Thai* | Thailand | th | ✓ |
| Turkish | Turkey | tr | ✓ |
A tool to build bots within Architect and then integrate them into call, chat, and message flows.
| Language | Region | Language tag | Supported |
|---|---|---|---|
| English | Australia | en-AU | ✓ |
| Great Britain | en-GB | ✓ | |
| United States | en-US | ✓ | |
| Dutch | Netherlands | nl | ✓ |
| French | Canada | fr-CA | ✓ |
| France | fr-FR | ✓ | |
| German | Germany | de-DE | ✓ |
| Italian | Italy | it-IT | ✓ |
| Portuguese | Brazil | pt-BR | ✓ |
| Portugal | pt-PT | ✓ | |
| Spanish | Spain | es-ES | ✓ |
| United States and Latin America | es-US | ✓ |
A tool to build bots within Architect and then integrate them into chat, email, and message flows.
| Language | Region | Language tag | Supported |
|---|---|---|---|
| English | Australia | en-AU | ✓ |
| Great Britain | en-GB | ✓ | |
| United States | en-US | ✓ | |
| Dutch | Netherlands | nl | ✓ |
| French | Canada | fr-CA | ✓ |
| France | fr-FR | ✓ | |
| German | Germany | de-DE | ✓ |
| Italian | Italy | it-IT | ✓ |
| Portuguese | Brazil | pt-BR | ✓ |
| Portugal | pt-PT | ✓ | |
| Spanish | Spain | es-ES | ✓ |
| United States and Latin America | es-US | ✓ |
Analyze chat, message, and transcripts to determine customer intents and utterances.
| Language | Region | Language tag | Supported |
|---|---|---|---|
| English | Australia | en-AU | ✓ |
| Great Britain | en-GB | ✓ | |
| United States | en-US | ✓ | |
| French | Canada | fr-CA | ✓ |
| France | fr-FR | ✓ | |
| German | Germany | de-DE | ✓ |
| Spanish | Spain | es-ES | ✓ |
| United States and Latin America | es-US | ✓ |
Feature deprecation: For more information, see Deprecation: Knowledge workbench V1.
A tool that allows knowledge authors to create and manage articles, refine the search process, and view performance.
| Language | Region | Language tag | Supported |
|---|---|---|---|
| English | Australia | en-AU | ✓ |
| Great Britain | en-GB | ✓ | |
| India | en-IN | ✓ | |
| South Africa | en-ZA | ✓ | |
| United States | en-US | ✓ | |
| German | Germany | de-DE | ✓ |
| Spanish | Spain | es-ES | ✓ |
| United States and Latin America | es-US | ✓ |
A tool that allows knowledge authors to create and manage articles, refine the search process, and view performance.
| Language | Region | Language tag | Supported |
|---|---|---|---|
| Dutch | Netherlands | nl | ✓ |
| English | Australia | en-AU | ✓ |
| Canada | en-CA | ✓ | |
| Great Britain | en-GB | ✓ | |
| Hong Kong | en-HK | ✓ | |
| India | en-IN | ✓ | |
| Ireland | en-IE | ✓ | |
| New Zealand | en-NZ | ✓ | |
| Philippines | en-PH | ✓ | |
| Singapore | en-SG | ✓ | |
| South Africa | en-ZA | ✓ | |
| United States | en-US | ✓ | |
| United Kingdom | en-UK | ✓ | |
| French | Belgium | fr-BE | ✓ |
| Canada | fr-CA | ✓ | |
| France | fr-FR | ✓ | |
| Switzerland | fr-CH | ✓ | |
| German | Austria | de-AT | ✓ |
| Switzerland | de-CH | ✓ | |
| Germany | de-DE | ✓ | |
| Italian | Italy | it-IT | ✓ |
| Portuguese | Brazil | pt-BR | ✓ |
| Portugal | pt-PT | ✓ | |
| Spanish | Argentina | es-AR | ✓ |
| Columbia | es-CO | ✓ | |
| Mexico | es-MX | ✓ | |
| United States | es-US | ✓ | |
| Spain | es-ES | ✓ |
A tool that enables agents to offer potential answers to customer questions, either based on the content of the chat conversation or by manual search.
| Language | Region | Language tag | Supported knowledge surfacing digital |
|---|---|---|---|
| Dutch | Netherlands | nl | ✓ |
| English | Australia | en-AU | ✓ |
| Canada | en-CA | ✓ | |
| Great Britain | en-GB | ✓ | |
| Hong Kong | en-HK | ✓ | |
| India | en-IN | ✓ | |
| Ireland | en-IE | ✓ | |
| New Zealand | en-NZ | ✓ | |
| Philippines | en-PH | ✓ | |
| Singapore | en-SG | ✓ | |
| South Africa | en-ZA | ✓ | |
| United States | en-US | ✓ | |
| United Kingdom | en-UK | ✓ | |
| French | Belgium | fr-BE | ✓ |
| Canada | fr-CA | ✓ | |
| France | fr-FR | ✓ | |
| Switzerland | fr-CH | ✓ | |
| German | Austria | de-AT | ✓ |
| Switzerland | de-CH | ✓ | |
| Germany | de-DE | ✓ | |
| Italian | Italy | it-IT | ✓ |
| Portuguese | Brazil | pt-BR | ✓ |
| Portugal | pt-PT | ✓ | |
| Spanish | Argentina | es-AR | ✓ |
| Columbia | es-CO | ✓ | |
| Mexico | es-MX | ✓ | |
| United States | es-US | ✓ | |
| Spain | es-ES | ✓ |
* Notes:
- Genesys legacy TTS and ASR only: Due to language model size, when you enable the Japanese language, then you cannot use any other language than English. To request Japanese language support for your organization, contact Genesys Cloud Customer Care. This limitation does not affect Genesys enhanced TTS.
- Support for Thai is limited.
- For more information about enabling beta languages, contact Customer Care.
Keep in mind the following:
- Genesys Cloud's IVR system audio files are contained in a library of provided prompts that you can use "out of the box" or updated by the flow author. These prompts cover standard sets of data, including dates, monetary, numbers, ordinals, and some phrases used by features for error handling (speech recognition errors).
- Analytics and keyword spotting are not currently available in Genesys Cloud.
Sublocale support
Genesys Cloud supports specific dialects with ASR and TTS for spoken words. However for written words, all varieties of a specified language, such as US and British English, use the same UI localization. Currently, the default standard is the US format (for example, DD/MM/YYYY and 12-hour clock), but future releases will include support for various date-time formats and "start of week" settings applicable to various sub regions.