Genesys Cloud supported languages

The Genesys Cloud user interface is available in these languages:

  • Chinese (Simplified)
  • Chinese (Traditional)
  • Danish
  • Dutch
  • English

  • Finnish
  • French
  • German
  • Italian
  • Japanese

  • Korean
  • Norwegian
  • Polish
  • Portuguese

  • Spanish
  • Swedish
  • Thai (beta)
  • Turkish

The table below lists the current Genesys Cloud language support for:

  • Speech recognition (ASR)
  • Text-to-speech (TTS)
  • IVR system prompts
  • Estimated wait time (EWT), position in queue (PIQ), and caller collect input verification
  • Telephony user interface (TUI)
  • Voice transcription
  • Sentiment analysis

For a list of supported call analysis languages for outbound campaigns, see Supported call analysis regions.

Note: Genesys Cloud uses a single female voice for each language. Genesys Cloud does not currently support multiple genders or multiple voice characters for TTS.

Language Region Language tag IVR system prompts EWT, PIQ, and caller collect input verification TUI Speech recognition Text-to-speech Voice transcription Sentiment
analysis
Chinese Simplified - People's Republic of China  zh-CN ✓ ✓ ✓ ✓ ✓    
Traditional - Hong Kong S.A.R. zh-HK ✓ ✓      
Danish Denmark da-DK ✓ ✓
Dutch Netherlands  nl-NL ✓ ✓ ✓ ✓ ✓    
English Australia  en-AU ✓ ✓ ✓ ✓ ✓ ✓ ✓
Great Britain  en-GB ✓ ✓ ✓ ✓ ✓ ✓ ✓
United States  en-US ✓ ✓ ✓ ✓ ✓ ✓ ✓
Finnish Finland fi-FI ✓ ✓
French France
(beta)
 fr-FR ✓ ✓ ✓ ✓ ✓ ✓  
Canada  fr-CA ✓ ✓ ✓ ✓ ✓ ✓  
German Germany  de-DE ✓ ✓ ✓ ✓ ✓    
Italian

Italy

 it-IT ✓ ✓ ✓ ✓ ✓ ✓  

Japanese*

 Japan ja-JP ✓ ✓ ✓ ✓ ✓    
Norwegian Norway nb-NO ✓ ✓
Portuguese Brazil  pt-BR ✓ ✓ ✓ ✓ ✓ ✓   
Spanish Spain
(Beta: TUI, speech recognition, and text-to-speech)		 es-ES ✓ ✓ ✓ ✓ ✓    
United States and Latin America es-US ✓ ✓ ✓ ✓ ✓ ✓   
Swedish Sweden  sv-SE ✓ ✓
Thai* Thailand  th-TH ✓ ✓

* Notes:
  • Due to language model size, when you enable the Japanese language, then Genesys Cloud allows English as the only other language in the organization. To request Japanese language support for your organization, contact Genesys Cloud Customer Care.
  • Support for Thai is limited and under active translation, but will be generally available in a future release.
  • For more information about enabling beta languages, contact Customer Care.

Keep in mind the following:

  • ASR and TTS are provided by proprietary technology. Genesys Cloud does not currently support third-party vendors. 
  • Genesys Cloud's IVR system audio files are contained in a library of provided prompts that you can use "out of the box" or updated by the flow author. These prompts cover standard sets of data, including dates, monetary, numbers, ordinals, and some phrases used by features for error handling (speech recognition errors). 
  • Analytics and keyword spotting are not currently available in Genesys Cloud.

Sublocale support

Genesys Cloud supports specific dialects with ASR and TTS for spoken words. However for written words, all varieties of a specified language, such as US and British English, use the same UI localization. Currently, the default standard is the US format (for example, DD/MM/YYYY and 12-hour clock), but future releases will include support for various date-time formats and "start of week" settings applicable to various subregions.