Genesys Cloud supported languages

  Genesys Dialog Engine Bot Flows: Language support for Spanish, French, German, and Italian, coming soon.

The Genesys Cloud user interface is available in these languages:

  • Chinese (Simplified)
  • Chinese (Traditional)
  • Czech
  • Danish
  • Dutch

  • English
  • Finnish
  • French
  • German
  • Italian

  • Japanese
  • Korean
  • Norwegian
  • Polish
  • Portuguese

  • Russian
  • Spanish
  • Swedish
  • Thai (beta)
  • Turkish

For more information about changing your language selection in the Windows desktop or web browser app, see Change Windows desktop app settings and Change browser app settings.

The table below lists the current Genesys Cloud language support for:

  • Speech recognition (ASR)
  • Text-to-speech (TTS)
  • IVR system prompts
  • Estimated wait time (EWT), position in queue (PIQ), and caller collect input verification
  • Telephony user interface (TUI)
  • Voice transcription
  • Sentiment analysis
  • Programs, topics, and phrases
  • Genesys Dialog Engine Bot Flows
  • Messenger

For a list of supported call analysis languages for outbound campaigns, see Supported call analysis regions.

Note: Genesys Cloud uses a single female voice for each language. Genesys Cloud does not currently support multiple genders or multiple voice characters for TTS.

Language Region Language
tag		 IVR system prompts EWT, PIQ,
and caller collect input verification		 TUI Speech recognition Text-to-speech Voice trans-cription and acoustic analysis Sentiment
analysis		 Programs, topics, and phrases Genesys Dialog Engine Bot Flows* Messenger
Arabic Saudi Arabia ar-SA ✓
Chinese Simplified - People's Republic of China  zh-CN ✓ ✓ ✓ ✓ ✓         ✓
Traditional - Hong Kong S.A.R. zh-HK ✓ ✓            
Taiwan zh-TW             ✓
Czech Czechia cs-CZ ✓
Danish Denmark da-DK ✓ ✓ ✓
Dutch Netherlands  nl-NL ✓ ✓ ✓ ✓ ✓         ✓ 
English Australia  en-AU ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Great Britain  en-GB ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
India en-IN           ✓ ✓ ✓  
South Africa en-ZA ✓ ✓ ✓  
United States en-US ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ 
Finnish Finland fi-FI ✓ ✓ ✓
French France
(beta)
 fr-FR ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓  ✓ ✓
Canada  fr-CA ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓  
German Germany  de-DE ✓ ✓ ✓ ✓ ✓ ✓   ✓  ✓ ✓ 
Hebrew Israel he-IL                    
Italian

Italy

 it-IT ✓ ✓ ✓ ✓ ✓ ✓   ✓ ✓ ✓ 

Japanese*

 Japan ja-JP ✓ ✓ ✓ ✓ ✓         ✓ 
Korean Korea ko-KR     ✓
Norwegian Norway nb-NO ✓ ✓ ✓
Polish Poland pl-PL           ✓       ✓
Portuguese Brazil  pt-BR ✓ ✓ ✓ ✓ ✓ ✓    ✓  ✓ 
Russian Russia ru-RU                   ✓
Spanish Spain
(Beta: TUI, speech recognition, and text-to-speech)		 es-ES ✓ ✓ ✓ ✓ ✓ ✓  ✓ ✓  ✓ ✓
United States and Latin America es-US ✓ ✓ ✓ ✓ ✓ ✓  ✓  ✓  ✓ ✓
Swedish Sweden  sv-SE ✓ ✓ ✓
Thai* Thailand  th-TH ✓ ✓ ✓
Turkish Turkey tr-TR     ✓

* Notes:
  • Due to language model size, when you enable the Japanese language, then Genesys Cloud allows English as the only other language in the organization. To request Japanese language support for your organization, contact Genesys Cloud Customer Care.
  • Support for Thai is limited and under active translation, but will be generally available in a future release.
  • For more information about enabling beta languages, contact Customer Care.
  • The following transcript languages are currently supported for Speech and Text Analytics Content Search: EN-US, EN-GB, EN-AU, EN-ZA, EN-IN, ES-US. For more information, see Content Search view.
  • Genesys Dialog Engine only supports en-US. Genesys Dialog Engine Bot Flow support appears in the table above.

Keep in mind the following:

  • Genesys Cloud's IVR system audio files are contained in a library of provided prompts that you can use "out of the box" or updated by the flow author. These prompts cover standard sets of data, including dates, monetary, numbers, ordinals, and some phrases used by features for error handling (speech recognition errors). 
  • Analytics and keyword spotting are not currently available in Genesys Cloud.

Sublocale support

Genesys Cloud supports specific dialects with ASR and TTS for spoken words. However for written words, all varieties of a specified language, such as US and British English, use the same UI localization. Currently, the default standard is the US format (for example, DD/MM/YYYY and 12-hour clock), but future releases will include support for various date-time formats and "start of week" settings applicable to various subregions.