About speech-to-text (STT) engines
Add a speech-to-text integration from AppFoundry and then use it in Genesys Dialog Engine Bot Flows for real-time recognition. You can use the transcribed utterances to voice-enable an external chat bot. Data actions can send the transcribed customer utterances to the chat bot, and then the bot replays the results to the customer using text-to-speech. Before you can obtain the Microsoft Azure or Google Cloud premium application, you must contact Genesys Cloud Sales to add BYOT Rate E to your subscription. For more information, see Bring your own technology services model (per turn/minute rates).
Learn about STT engines and options.
Microsoft Azure Cognitive Services Speech-to-Text (STT) integration
Install the Microsoft Azure Cognitive Services speech to text (STT) integration and then configure it for use with Genesys Cloud Dialog Engine Bot Flows.
Google Cloud Speech-to-Text (STT) integration
Install the Google Cloud speech to text (STT) integration and then configure it for use with Genesys Cloud Dialog Engine Bot Flows.