About speech-to-text (STT) engines

Add a speech-to-text integration from AppFoundry and then use it in Genesys Dialog Engine Bot Flows for real-time recognition. You can use the transcribed utterances to voice-enable an external chat bot. Data actions can send the transcribed customer utterances to the chat bot, and then the bot replays the results to the customer using text-to-speech.

STT overview

Microsoft Azure Cognitive Services Speech-to-Text (STT) integration

Install the Microsoft Azure Cognitive Services speech to text (STT) integration and then configure it for use with Genesys Cloud.

Work with STT engines in Architect

Learn about STT and language selection, select a STT engine and voice for a flow, and search for flows that use a specific STT engine.