Add a speech-to-text integration from AppFoundry and then use it in Genesys Dialog Engine Bot Flows for real-time recognition. You can use the transcribed utterances to voice-enable an external chat bot. Data actions can send the transcribed customer utterances to the chat bot, and then the bot replays the results to the customer using text-to-speech. Before you can obtain the Microsoft Azure or Google Cloud premium application, you must contact Genesys Cloud Sales to add BYOT Rate E to your subscription. For more information, see Bring your own technology services model (per turn/minute rates).

STT overview

Learn about STT engines and options.

Microsoft Azure Cognitive Services Speech-to-Text (STT) integration

Install the Microsoft Azure Cognitive Services speech to text (STT) integration and then configure it for use with Genesys Cloud Dialog Engine Bot Flows.

Google Cloud Speech-to-Text (STT) integration

Install the Google Cloud speech to text (STT) integration and then configure it for use with Genesys Cloud Dialog Engine Bot Flows.

Work with STT engines in Architect

Learn about STT and language selection. Select a STT engine and voice for a bot flow, and search for bot flows that use a specific STT engine.