Download the PureCloud Softphone


The PureCloud Softphone is for users who wish to use a computer or laptop with a USB headset to make calls. The PureCloud Softphone runs on Windows-based PC’s and laptops. The current version of the PureCloud Softphone is 3036. For backwards compatibility, the previous versions are still supported and available.

Note: The PureCloud Softphone is different from the PureCloud WebRTC phone. For more information, see About PureCloud WebRTC phones.

Prerequisites

  • See PureCloud Softphone prerequisites for operating system requirements.
  • For best results, the telephony administrator performs the PureCloud Softphone administration configuration for users before setting up the PureCloud Softphone on users’ computers. This preparation enables the PureCloud Softphone to provision automatically following the PureCloud Softphone installation.

Release notes

16.2.0.3036

  • Removed the softphone client’s capability to request automatic firmware updates from the Edge. (These requests have been ignored by the Edge since build 8670. For more information, see Edge and Media Tier release notes.)

16.2.0.2650

  • Resolved a Softphone one-way audio issue.
  • Softphone no longer crashes when DPI Scaling is over 100%.
  • Resolved an issue where the softphone did not honor codec priority.

16.2.0.1888

  • Original release for PureCloud.

Download 

The download is in an MSI file format.

Installation

  1. Locate and double click the MSI file.
  2. When the Windows User Account Control prompt appears, click Yes.
  3. When prompted to restart Windows, click Yes.

After Windows restarts, you’ll see PureCloud Softphone icon on the desktop.

SoftphoneDesktopIcon

You’ll see PureCloud Softphone icon in Windows taskbar notification area. This indicates that the PureCloud Softphone is ready to use.

SoftphoneConnnectedTray

Note: The PureCloud Softphone launches each time that you log in to PureCloud. At startup, the PureCloud Softphone automatically downloads its configuration and updates to the latest version.

Problems?

If your telephony administrator has not yet performed the PureCloud Softphone administration configuration, the following message appears:

SoftphoneStationNotConfigured

In addition, the PureCloud Softphone icon in the taskbar notification appears with red X on top.

SoftphoneDisconnectedTray

Contact the telephony administrator. You may need to run the PureCloud Provisioning Wizard to complete the installation.