Configure telephony settings that affect all Genesys Cloud users in your organization.

Require Confirmation

By default, when Group Ring is configured for remote phones, a Genesys technology called Call Analysis determines whether a live person answers the remote phone or something else, such as voicemail answers. In some situations, a remote agent’s default greeting is incorrectly identified as an answering machine. If you encounter this, you can bypass Call Analysis by enabling the Require Confirmation – When group ring dials remote stations setting.