About Genesys Cloud CX Digital
Genesys Cloud CX 2 Digital and Genesys Cloud CX 3 Digital licenses licenses offer maximum speed and efficiency in digital customer communication. The agent workspace enables agents to perform several tasks across all interactions with a simple, transparent view of multiple customer engagements.
Genesys Cloud CX 2 and 3 Digital licenses overview
Learn about the features Genesys Cloud CX 2 Digital and Genesys Cloud CX 3 Digital licenses offer and see how they compare with the Genesys Cloud CX 2 and Genesys Cloud CX 3 licenses.
Overview of the CX digital agent workspace
Log in to the CX digital agent workspace, learn the elements and features that the CX digital agent workspace offers. With easy to use features and shortcuts, the CX digital agent workspace helps agents resolve customer needs quickly. Use the CX digital agent workspace to increase agent efficiency, serve more customers, and improve results.
- Log in to the CX digital agent workspace
- Navigate the CX digital agent workspace
- The omnichannel work queue in the CX digital agent workspace
- Channels in CX digital agent workspace conversations
- Menu controls in the CX digital agent workspace
- Agent availability status in the CX digital agent workspace
- Supervisor’s workspace
Interactions
Get to know interaction management, the life cycle of a interaction, and transfer options.
Emails
Get to know the email life cycle. Read about how to answer emails, and the help options that Genesys Agent Assist and canned messages offer during live sessions.
External contacts in CX digital
External contacts is a comprehensive repository of data about your external organizations and contacts. You can see a streamlined view of all contact and organization data.