Genesys Cloud CX 2 Digital and Genesys Cloud CX 3 Digital licenses offer maximum speed and efficiency in digital customer communication. The agent workspace enables agents to perform several tasks across all interactions with a simple, transparent view of multiple customer engagements.

Genesys Cloud CX 2 Digital and Genesys Cloud CX 3 Digital Digital licenses overview

Learn about the features Genesys Cloud CX 2 Digital and Genesys Cloud CX 3 Digital licenses offer and see how they compare with the Genesys Cloud CX 2 and Genesys Cloud CX 3 licenses.

External contacts in Genesys Cloud Digital

External contacts is a comprehensive repository of data about your external organizations and contacts. You can see a streamlined view of all contact and organization data.