About Genesys CX digital

Genesys Cloud CX 2 Digital and Genesys Cloud CX 3 Digital licenses licenses offer maximum speed and efficiency in digital customer communication. The agent workspace enables agents to perform several tasks across all interactions with a simple, transparent view of multiple customer engagements.


Genesys Cloud CX 2 and 3 Digital licenses overview

Learn about the features Genesys Cloud CX 2 Digital and Genesys Cloud CX 3 Digital licenses offer and see how they compare with the Genesys Cloud CX 2 and Genesys Cloud CX 3 licenses.


Overview of the CX digital agent workspace

Log in to the CX digital agent workspace, learn the elements and features that the CX digital agent workspace offers. With easy to use features and shortcuts, the CX digital agent workspace helps agents resolve customer needs quickly. Use the CX digital agent workspace to increase agent efficiency, serve more customers, and improve results.


Interactions


Emails

Get to know the email life cycle. Read about how to answer emails, and the help options that Genesys Agent Assist and canned messages offer during live sessions.


External Contacts in CX digital

External Contacts is a comprehensive repository of data about your external organizations and contacts. You can see a streamlined view of all contact and organization data.