About Genesys Cloud Digital

Genesys Cloud CX 2 Digital and Genesys Cloud CX 3 Digital licenses offer maximum speed and efficiency in digital customer communication. The agent workspace enables agents to perform several tasks across all interactions with a simple, transparent view of multiple customer engagements.

Genesys Cloud CX 2 Digital and Genesys Cloud CX 3 Digital Digital licenses overview

Learn about the features Genesys Cloud CX 2 Digital and Genesys Cloud CX 3 Digital licenses offer and see how they compare with the Genesys Cloud CX 2 and Genesys Cloud CX 3 licenses.

Genesys Cloud CX 2 Digital and Genesys Cloud CX 3 Digital licenses overview
System requirements

External contacts in Genesys Cloud Digital

External contacts is a comprehensive repository of data about your external organizations and contacts. You can see a streamlined view of all contact and organization data.

Work with external organizations and contacts
Learn about external contacts
Set permissions to manage contacts, see customer profile, and customer journey
Customer profile
Customer journey