About the Microsoft Teams integration

Use the Microsoft Teams integration to view directories, search contacts and make calls between Microsoft Teams and Genesys Cloud.

Note: Only one PBX phone integration can be enabled per user in a single org.

Get the Microsoft Teams integration  

The Microsoft Teams integration is available from the Genesys AppFoundry. A Microsoft Teams license is required for integrations with Genesys Cloud.


Configure the Microsoft Teams integration

Configure the Microsoft Teams integration as a client application integration in Genesys Cloud. Give application consent in Microsoft Teams. Then, to complete the configuration, enable a Genesys Cloud setting which allows Microsoft Teams (and other apps) to place calls.


Use the Microsoft Teams integration  

Use the Microsoft Teams integration for your calls.