About Genesys Agent Copilot

Genesys Agent Copilot enhances communication between the agent and the customer. Genesys Agent Copilot determines customer intent and provides the relevant next best actions to the agent. Genesys Agent Copilot also offers assistance in after-call work and provides a summary of the conversation, reason for contact, resolution, and suggests wrap-up codes.

Set up Genesys Agent Copilot

Familiarize yourself with the process. Learn the prerequisites and how to set up Genesys Agent Copilot.

Genesys Agent Copilot tokens and pricing

Learn about token pricing, Genesys Agent Copilot models, and billing scenarios.

    Genesys Agent Copilot AI models and LLM input

    Learn about Genesys Agent Copilot artificial intelligence (AI) and large language model (LLM) input.

    Work with the help options in Genesys Agent Copilot

    Read about the help options that Genesys Agent Copilot offers to agents during live sessions.