Intent miner analyzes chat, message, and transcripts, or recordings, to determine customer intents and utterances that you can refine and customize, and then import into a bot. The intent miner returns volume analytics that enable administrators and contact center managers to apply data that enhances the customer experience.

Understand intent miner

Understand how the intent miner retrieves intents and utterances from chat and call recordings, or transcripts.

Work with intent miner

Learn how to use intent miner to mine intents and utterances and export the mined data for use with bots.

Use intent miner with bots

Learn how to import mined intents into a bot.