About intent miner
Topic mining in intent miner: Feature coming soon
Intent miner analyzes chat, message, and transcripts, or recordings, to determine customer intents and utterances, and also topics and phrases, that you can refine and customize, and then import into a bot. The intent miner returns volume analytics that enable administrators and contact center managers to apply data that enhances the customer experience.
Understand intent miner
Understand how the intent miner retrieves intents and utterances, and also topics and phrases, from chat and call recordings, or transcripts.
Work with intent miner
Learn how to use intent miner to mine intents and utterances, mine topics and phrases, and export the mined data for use with bots.
Use intent miner with bots
Learn how to import mined intents into a bot.