About intent miner

Intent miner analyzes chat and voice transcripts, or recordings, to determine customer intents, complete with real-world utterances, that you can refine and customize, and then import into a new bot. The intent miner returns volume analytics that enable administrators and contact center managers to apply data that enhances the customer experience.


Understand intent miner

Learn about how the intent miner retrieves intents and utterances from chat and call recordings, or transcripts.


Work with intent miner

Learn how to add and configure a miner with mined intents and utterances, and how to export the mined intents for use with bots.


Use intent miner with bots