Genesys Agent Copilot availability in Genesys Cloud licenses

Availability in Genesys Cloud CX 1, CX 2, and CX 3 licenses

If you have the following licenses, you can obtain Genesys Agent Copilot via AI tokens. For more information, see Genesys Cloud AI Experience tokens metering and pricing.

Genesys Cloud CX 1, Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital license

Genesys Cloud CX 4 license

If you have Genesys Cloud CX 4, Genesys Agent Copilot is automatically included in your license. You do not have to purchase it separately.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.