About Campaign Management in Genesys Cloud for Salesforce
Genesys Cloud for Salesforce allows you to create, manage, and view Genesys Cloud outbound dialing campaigns in Salesforce with the Campaign Management integration.
The Campaign Management integration uses campaigns, campaign members, campaign settings, and campaign schedules in Salesforce and syncs campaign data between your Salesforce and Genesys Cloud organizations.
In Genesys Cloud, create an OAuth client. Then in Salesforce, configure authentication, campaign management, and page layout settings. After you create a campaign setting, associate the setting with a campaign.
Work with campaigns
After a campaign starts, you can monitor the campaign activity, fix sync failures and list request failures, and reroute requests in Salesforce. After a campaign ends, Genesys Cloud reconciles data on campaign and campaign member records in Salesforce.
For general troubleshooting, check the logs in Salesforce. The Logging section includes logs about any integration that you configured as part of the managed package settings. For more information, see Managed package settings.