Understand the pairing process

The pairing process authorizes users and groups from one Genesys Cloud organization to work in another Genesys Cloud organization.

Examples

A Genesys partner can assist a client in configuring, managing, or troubleshooting Genesys Cloud.
A manager from a parent company can log in to a subsidiary organization to view usage reports.
An application developer or an independent consultant can log in to a client organization to assist with customizations.

Notes:

Any organization can generate or receive pairing requests.
You can pair with any other organization in your region.
An organization can have multiple paired relationships, although each pairing can involve only two organizations. For example, a partner can have a separate paired relationship with each of its client organizations.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.