Add Genesys Cloud Analytics to your subscription

  • Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud CX AI Experience licenses
  • Minimum 200 agents 
  • Annual pre-pay, annual month-to-month (M2M), or M2M subscriptions

    Upgrade your subscription to include a hosted solution that provides automated data integration, real-time analytics reporting, an analytics data warehouse, and a set of preconfigured reporting and analytics dashboard accelerators for you to host on your business intelligence platform (with support for Tableau and PowerBI).

    The Analytics add-on includes the following features:

    • Enterprise security (SOC2, ISO27001, HIPAA)   
    • Fully integrated real-time dashboarding and monitoring tool
    • Prebuilt and ready to use dashboards for real time
    • Prebuilt business intelligence dashboards for you to host on your PowerBI or Tableau instance
    • Accelerated time to value; deploy in 1-2 weeks
    • Manage complex configurations for hundreds too thousands of queues or complex organizations, and scale to organizations with tens of thousands of agents.
    • Flexible hosting: Snowflake datawarehouse deployable on AWS, with support for single sign-on and multi-factor authentication.
    • Expert services for setup, configuration, and customization  

    For more information about the solution and its benefits, see Overview of the Analytics add-on solution.

      Add to your subscription

      To add to your subscription, contact your account executive, sales consultant, or your designated Customer Service Manager.

      Genesys Cloud pricing

      The pricing is based on a per agent licensing model and matches the Genesys Cloud user count, whether named or concurrent agent seats. Subscription includes support and all platform upgrades, major releases, and patches.  

      Customers will also require a one-time Quickstart Enablement package that is separate from the subscription cost. Any additional customization work is subject to scoping and agreement of associated cost. 

      This table displays the annual pre-paid pricing for the Genesys Cloud Analytics add-on.

      Charge Type USD
      Named Agent Licenses  $20 / agent/ month
      Concurrent Agent Licenses  $30 / agent/ month
      One-time enablement fee 

      For more information about volume discounts, contact your designated Customer Success Manager.

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