• Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud CX AI Experience licenses
  • Minimum 500 agents 
  • Annual pre-pay, annual month-to-month (M2M), or M2M subscriptions

    Upgrade your subscription to include a fully hosted solution that provides automated data integration, historical and real-time analytics reporting, and a growing list of preconfigured reporting and analytics dashboards.

    The Analytics add-on includes the following features:

    • Enterprise security (SOC2, ISO27001, HIPAA)   
    • 30+ out-of-the-box dashboards and reports for critical contact center use cases  
    • Ability for administrators to manage complex configurations and organizations for 1000s of queues and scale to serve up to 10,000 users  
    • Accelerated time to value; deploy in 1-2 weeks with 85+ data connectors for data ingestion or export Genesys Cloud data to external business intelligence tools  
    • Flexible hosting on AWS or Microsoft Azure with single sign-on and multi-factor authentication capabilities 
    • Expert services for setup, configuration, and customization  

    For more information about the solution and its benefits, see Overview of the Analytics add-on solution.

      Add to your subscription

      To add to your subscription, contact your account executive, sales consultant, or your designated Customer Service Manager.

      Genesys Cloud pricing

      The pricing is based on a per agent licensing model and matches the Genesys Cloud user count, whether named or concurrent agent seats. Subscription includes support and all platform upgrades, major releases, and patches.  

      Customers will also require a one-time Quickstart Enablement package that is separate from the subscription cost. Any additional customization work is subject to scoping and agreement of associated cost. 

      This table displays the annual pre-paid pricing for the Genesys Cloud Analytics add-on.

      Charge Type USD
      Named Agent Licenses  $20 / agent/ month
      Concurrent Agent Licenses  $30 / agent/ month
      One-time enablement fee 

      For more information about volume discounts, contact your designated Customer Success Manager.

      Date Revision
      August 14, 2023

      Article posted.