Data retention periods by feature
Genesys Cloud retains different types of data for different periods of time.
| Feature | Fixed retention period? | Retention period | Additional information |
|---|---|---|---|
| Collaborate chat | No |
10 days to 10 years. By default, the retention period is 10 years. |
Change the retention days for Collaborate chat messages |
| Customer audit data | Yes | 365 days (one year) | Genesys Cloud Audit data retention period |
| Documents | Yes | Retained indefinitely until deletion | About documents |
| External contacts — curated | Yes | Retained indefinitely until deletion | Contact identification overview |
| External contacts — ephemeral | Yes | 60 days | Contact identification overview |
| Interaction data | No | 90 days to five years. By default, the retention period is undefined. | Set the maximum interaction data retention time |
| Quality management evaluation data | Yes | Retained indefinitely until termination | What is the retention period for quality management evaluation data? |
| Recordings | No | No maximum or minimum limit | Create a policy |
| Screen recordings | No | Up to 365 days (one year) | Create a policy |
| SIP diagnostics stored in SIP PCAP files | Yes | 21 days | Retention period for analytics data and recording |
| Transcripts | No | The transcript of a recording follows the same retention period that you set for recording files via quality management (QM) policy. | Retention period for analytics data and recording |
