Add an emergency group


Prerequisites
  • Telephony > Plugin > All permission

Create an emergency group and associate it with a call route to quickly and efficiently turn on routing functionality that modifies call routing behavior during unplanned or semi-planned critical events, such as fire, natural disasters, and power outages. Use the activate and deactivate feature to test functionality prior to an actual emergency.

  1. Click Admin.
  2. Under Routing, click Emergencies. The Emergencies page opens.
  3. Click .
  4. In the Name box, type a unique name to represent the emergency group. This name appears in your list of entries on the Emergencies page.
  5. Click Save.

You can now activate the emergency group and associate it with a call flow for emergency situations. For more information, see Activate or deactivate an emergency route and Add a call route.