Add an emergency group
- Telephony > Plugin > All permission
Create an emergency group and associate it with a call route to quickly and efficiently turn on routing functionality that modifies call routing behavior during unplanned or semi-planned critical events, such as fire, natural disasters, and power outages. Use the activate and deactivate feature to test functionality prior to an actual emergency.
- Click Admin.
- Under Routing, click Emergencies. The Emergencies page opens.
- Click .
- In the Name box, type a unique name to represent the emergency group. This name appears in your list of entries on the Emergencies page.
- Click Save.