About Journey Management

Journey Management is a comprehensive customer journey management platform that helps your organization analyze, measure, monitor, and orchestrate customer journeys to optimize experiences and improve outcomes. With this approach, businesses can align their entire organization with the goals of the customer.

Understand Journey Management

Learn about Journey Management features and setup.

Use Journey Management

Learn about how to use key features of Journey Management.

Analyze journey visualizations in Journey Management

Analyze calculations and conversions in Journey Management.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.