About Genesys Cloud Software as a Service (SaaS)

The Genesys Cloud Software as a Service (SaaS) solution is a web-based suite of cloud services for enterprise-grade communications, collaboration, and customer experience management. This solution is built on a microservices architecture and delivered via Amazon Web Services (AWS), which provides scalability and resilience. While the Genesys Cloud service is designed to operate as a stand-alone, full featured unified communications, collaboration, and customer experience solution, it is specifically designed to support modular integration of any these services with complementary functionality..

Service overview

Learn about available Genesys Cloud plans, plan allotments, and summarized and expanded plan comparisons.

Use cases

Discover Genesys Cloud use cases and read about Genesys Cloud use case benefits.

Architecture

Read about voice options, including Genesys Cloud Voice (GCV), Bring Your Own Carrier (BYOC), desktop integrations, endpoints, solution requirements, and Genesys Cloud release notes.

Applications

Access Genesys Cloud from web browsers, mobile devices, or your desktop.

Ecosystem

Discover the AppFoundry, a marketplace of solutions for all Genesys platforms. Browse the Genesys Community, a place to ask questions, connect with others, and stay in the know.

Security and compliance

Learn how Genesys provides a high level of security, regulations, and accessibility compliance and continually develops solutions as industry standards evolve.

Customer Care

Access resources when you need to troubleshoot Genesys Cloud.

Roles and responsibilities

Understand partner and customer responsibilities, network readiness, and ports and services for your firewall.

    User profile resources

    Review Genesys Cloud content tailored specifically to your role in the organization.

    Additional resources

    Browse the Genesys Cloud Resource Center. Discover resources to help implement Genesys Cloud into your organization. Find out more about Genesys Cloud’s legal agreements, privacy policy, and terms and conditions.