This reference article lists the ports required for access to specific services in the Genesys Cloud mobile apps that run on iOS or Android. For more information on other ports and services you may need to configure on your firewall, see About ports and services for your firewall. 

Services Transport/Port (Application) Destination Description
All tcp/443 (HTTPS) Genesys Cloud, Amazon AWS The secure connection from your mobile client to the Genesys Cloud Services on the public Internet.
Chat tcp/5222 (XMPP)
iOS Push Notifications tcp/5223 (APNS) Apple APNS The secure connection between the mobile device and Apple’s APNS servers that transmit push notifications. For IP ranges see the Apple documentation.
Android Push Notifications

tcp/5228 (Google FCM)

tcp/5229 (Alternate)

tcp/5230 (Alternate)

 Google Firebase Cloud Messaging The secure connection between the mobile device and Google’s FCM servers that transmit push notifications. For IP ranges or hostnames, see the Google documentation.
Date Revision
March 18, 2024 Added details for iOS Push Notifications and Android Push Notifications.
December 14, 2020 Broke out the main sections of the larger Ports and services for your firewall article into smaller articles. Created this article to cover the ports and services for Genesys Cloud mobile apps.