About Genesys Cloud Software as a Service (SaaS)

Learn about available Genesys Cloud plans, plan allotments, and summarized and expanded plan comparisons.

• Genesys Cloud plans
• Genesys Cloud fair use policy
• Summarized comparison plan
• Genesys Cloud Software as a Service (SaaS) FAQs

Discover Genesys Cloud use cases and read about Genesys Cloud use case benefits.

• About Genesys Cloud use cases
• Genesys Cloud use case benefits

Read about voice options, including Genesys Cloud Voice (GCV), Bring Your Own Carrier (BYOC), desktop integrations, endpoints, solution requirements, and Genesys Cloud release notes.

• About architecture, technology, and continuous delivery
• Voice connectivity
  • About Genesys Cloud Voice
  • About BYOC
• About integrations
• About phone management
• Genesys Cloud system requirements
• Genesys Cloud release notes

Access Genesys Cloud from web browsers, mobile devices, or your desktop.

• About apps 

Discover the AppFoundry, a marketplace of solutions for all Genesys platforms. Browse the Genesys Community, a place to ask questions, connect with others, and stay in the know.

• About the AppFoundry
• Genesys Community

Learn how Genesys provides a high level of security, regulations, and accessibility compliance and continually develops solutions as industry standards evolve.

• About security and compliance
• Genesys Cloud security policy
• Genesys Cloud privacy policy
• Supported security standards
• About accessibility
• About single sign-on (SSO)
• About authorized organizations

Access resources when you need to troubleshoot Genesys Cloud.

• Genesys Cloud Customer Care
• Genesys Cloud Service Level Agreement
• Genesys Cloud system status
• About Genesys Cloud troubleshooting

Understand partner and customer responsibilities, network readiness, and ports and services for your firewall.

• Roles and responsibilities
• Partner services
• Customer areas of responsibility
• Customer network readiness
• Ports and services

Review Genesys Cloud content tailored specifically to your role in the organization.

• New users
• Business users
• Administrators
• Contact center managers
• Contact center agents

Browse the Genesys Cloud Resource Center. Discover resources to help implement Genesys Cloud into your organization. Find out more about Genesys Cloud’s legal agreements, privacy policy, and terms and conditions.

• About the Resource Center
• Prepare your contact center for Genesys Cloud adoption
• About views and dashboards
• Training and setup
• About Professional Services
• About legal
• Genesys Cloud FAQs
• Glossary