About Genesys Cloud CX Software as a Service (SaaS)
The Genesys Cloud CX Software as a Service (SaaS) solution is a web-based suite of cloud services for enterprise-grade communications, collaboration, and customer experience management. This solution is built on a microservices architecture and delivered via Amazon Web Services (AWS), which provides scalability and resilience. While the Genesys Cloud CX service is designed to operate as a stand-alone, full featured unified communications, collaboration, and customer experience solution, it is specifically designed to support modular integration of any these services with complementary functionality..
Learn about available Genesys Cloud CX plans, plan allotments, and summarized and expanded plan comparisons.
Read about Genesys Cloud CX platform, Communicate, Collaborate, contact center, integrations, and feature deprecations and announcements.
Discover Genesys Cloud use cases and read about Genesys Cloud CX use case benefits.
Read about voice options, including Genesys Cloud Voice (GCV), Bring Your Own Carrier (BYOC), desktop integrations, endpoints, solution requirements, and Genesys Cloud release notes.
Access Genesys Cloud from web browsers, mobile devices, or your desktop.
Discover the AppFoundry, a marketplace of solutions for all Genesys platforms. Browse the Genesys Community, a place to ask questions, connect with others, and stay in the know.
Security and compliance
Learn how Genesys provides a high level of security, regulations, and accessibility compliance and continually develops solutions as industry standards evolve.
Access resources when you need to troubleshoot Genesys Cloud.
Roles and responsibilities
Understand partner and customer responsibilities, network readiness, and ports and services for your firewall.
User profile resources
Review Genesys Cloud content tailored specifically to your role in the organization.