This article describes all releases of the Zendesk data actions integration.

February 21, 2024

August 9, 2023

April 5, 2023

 January 19, 2022

February 24, 2021

  • Velocity macro for dynamic keys

    Administrators can now use the successTemplateUtils.moveKeysIntoArrayOfObjects macro to convert data into a format that is compatible with Architect: Velocity macros.

July 29, 2020

  • TLS 1.1 protocol deprecation removal

    On July 29, 2020, Genesys ended the ability to connect to Genesys Cloud with the TLS 1.1 protocol. Data actions can still connect to REST endpoints with the TLS 1.1 and TLS 1.3 endpoints: Deprecation: TLS 1.1 protocol.

May 13, 2020

  • TLS 1.1 protocol deprecation

    On July 29, 2020, Genesys will remove the ability to connect to Genesys Cloud with the TLS 1.1 protocol: Deprecation: TLS 1.1 protocol.

April 1, 2020

March 18, 2020

February 19, 2020

October 30, 2019

  • mTLS authentication

    The data actions service now supports the use of mTLS authentication for increased security: mTLS support and Security.

October 16, 2019

August 7, 2019

February 27, 2019

November 21, 2018

August 29, 2018

April 18, 2018

  • Import or export data actions

    Data actions can now be reused across Genesys Cloud organizations by exporting contracts and configuration from one data action for import into another data action: Import or export a data action

January 10, 2018

  • Velocity macros

    Updated documentation about the successTemplateUtils.firstFromArray macro: Velocity macros.

January 3, 2018

  • Content list

    Added list of all relevant content for the integration: Content list.

December 13, 2017

  • Velocity macros

    Added documentation about Velocity macros that you can use in templates for data actions: Velocity macros.

November 15, 2017

  • Initial release of the Zendesk data actions integration

    The Zendesk data actions integration runs as a Genesys Cloud service. The integration provides static actions and allows you to create custom actions that you can use to act on data in Zendesk. The integration replaces the previous Zendesk data dip connector that ran on the Genesys Cloud Bridge Server: Migrate interaction flows