Can I use BYOC Cloud with Genesys Cloud Voice?

Yes. Genesys Cloud BYOC Cloud can be added to existing or new organizations that use Genesys Cloud Voice. For example, a Genesys Cloud Voice customer may want to route certain calls to an IP-PBX. A BYOC Cloud trunk could be created between Genesys Cloud and the IP-PBX and Number Plans, and Outbound Routes could be configured to deliver the appropriate calls to the IP-PBX by the BYOC Cloud Trunk rather than the Genesys Cloud Voice PSTN trunks.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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