Discard a message interaction

  • Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud CX 4 license
  • Web messaging: Conversation > Webmessaging > Create, View, and Accept permissions
  • Other messaging channels: Conversation > Message > Create or View and Accept permissions

Warning: This action is permanent. You cannot retrieve a discarded message.

To discard a message that your company regards as spam or undesirable, perform the following steps:

  1. From the Active Interactions list, select the message you want to discard.
  2. Click the End Messages.The end messages icon.
  3. Complete any required after contact work.