July 2019


July 17, 2019

Communicate

  • FCC USF contribution rate changes for PureCloud Voice

Contact center

  • Automatic time zone mapping overrides
[View details]

July 10, 2019

Contact center

  • New web chat widget
  • Agent evaluation notifications in the inbox

Deprecations

  • Social channel management deprecation postponement
[View details]

July 3, 2019

Communicate

  • PureCloud Voice in Denmark
  • BYOC Cloud rate decrease

Contact center

  • Export data from Surveys views
  • Data action rule conditions
[View details]