July 2019

July 31, 2019

Collaborate

  • Import people enhancements

Contact center

  • Introducing web chat flows in Architect
  • Font change for Korean and Japanese language .pdf and .xls reports

Platform

  • Release Notes in Genesys Cloud Admin UI
  • Genesys Cloud Community Q&A show

Deprecations

  • LinkedIn profile import deprecation and removal
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July 24, 2019

Contact center

  • Network connectivity alerts in interactions
  • Language agnostic voicemail transfer in Architect
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July 17, 2019

Communicate

  • FCC USF contribution rate changes for Genesys Cloud Voice

Contact center

  • Automatic time zone mapping overrides
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July 10, 2019

Contact center

  • New web chat widget
  • Agent evaluation notifications in the inbox

Deprecations

  • Social channel management deprecation postponement
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July 3, 2019

Communicate

  • Genesys Cloud Voice in Denmark
  • BYOC Cloud rate decrease

Contact center

  • Export data from Surveys views
  • Data action rule conditions
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