July 2019

Collaborate

Import people enhancements

Contact center

Introducing web chat flows in Architect
Font change for Korean and Japanese language .pdf and .xls reports

Platform

Release Notes in Genesys Cloud Admin UI
Genesys Cloud Community Q&A show

Deprecations

LinkedIn profile import deprecation and removal

Contact center

Network connectivity alerts in interactions
Language agnostic voicemail transfer in Architect

Communicate

FCC USF contribution rate changes for Genesys Cloud Voice

Contact center

Automatic time zone mapping overrides

Contact center

New web chat widget
Agent evaluation notifications in the inbox

Deprecations

Social channel management deprecation postponement

Communicate

Genesys Cloud Voice in Denmark
BYOC Cloud rate decrease

Contact center

Export data from Surveys views
Data action rule conditions

Contact

Solution

Company

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.