Genesys Cloud Archive - July 2019

List of the Genesys Cloud release notes published in July 2019.

Collaborate

Import people enhancements

Contact center

Introducing web chat flows in Architect
Font change for Korean and Japanese language .pdf and .xls reports

Platform

Release Notes in Genesys Cloud Admin UI
Genesys Cloud Community Q&A show

Deprecations

LinkedIn profile import deprecation and removal

Contact center

Network connectivity alerts in interactions
Language agnostic voicemail transfer in Architect

Communicate

FCC USF contribution rate changes for Genesys Cloud Voice

Contact center

Automatic time zone mapping overrides

Contact center

New web chat widget
Agent evaluation notifications in the inbox

Deprecations

Social channel management deprecation postponement

Communicate

Genesys Cloud Voice in Denmark
BYOC Cloud rate decrease

Contact center

Export data from Surveys views
Data action rule conditions

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.