SMS message routing


September 11, 2019

Contact center

  • SMS number purchase update

Platform

  • iOS SDK
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December 12, 2018

Contact center

  • Outbound SMS on behalf of a queue
  • External contact search for messaging channels
  • Change agent’s status in Queues Activity Detail view
  • View export for Agents Queues Detail view
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March 14, 2018

Platform

  • AppFoundry support for PureConnect and PureEngage apps

Integrations

  • SMS interaction support in PureCloud for Salesforce
  • SMS interaction support in PureCloud for Chrome
  • SMS interaction support in PureCloud for Zendesk
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March 7, 2018

Contact center

  • Inbound SMS message routing
  • Compliance abandon settings for campaigns
  • Blind and consult transfer script actions
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