Genesys Cloud - email tag

List of the Genesys Cloud release notes that include the email release notes tag.

Contact center

Improved support for external contacts in email interactions

Integrations

Screen share and co-browse support for Genesys Cloud for Salesforce
Screen share and co-browse support for Genesys Cloud for Zendesk
Screen share and co-browse support for Genesys Cloud for Chrome

Collaborate

Loading of chat history

Contact center

Outbound email on behalf of a queue

Integrations

Genesys Cloud for CIC co-browse feature

Platform

Admin UI relaunch

Contact center

ACD support for chats in client integrations
Genesys Cloud for Salesforce and Omni-Channel status sync
ACD routing of third-party chat and email interactions
Queues Performance summary and detail views
IVR prompt support for ordinal numbers
Italian language support in Architect

Communicate

Web-based phone call controls in third-party applications
Web-based phone volume settings

Contact center

Email routing to an organization’s domain
Architect audio debugging
Inline images in emails
Agent Metrics and Agent Metrics Export reports

Contact center

Response management
Email routing
French and German IVR prompt files and runtime playback support in Architect

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Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.