User interface and user experience announcements

Review early announcements of upcoming changes that have significant impact on the Genesys Cloud user interface or to the user experience. When these features become generally available in production, Release Notes will communicate full details.

Details Announced on
(YYYY-MM-DD)
Effective date
(YYYY-MM-DD)
Details Announced on
(YYYY-MM-DD)
Effective date
(YYYY-MM-DD)
Enhanced configuration and migration process for AudioHook Monitor 2024-2-28

TBD

Time zone management in Genesys Cloud workspaces 2024-2-28

TBD

Export panel UI improvements 2024-2-28

TBD

Canned responses Admin UI refresh 2024-2-28

TBD

Introducing staffing groups for enhanced time off management 2024-2-21

TBD

Agent messaging UI 2024-2-21

TBD

Collapsible cards in Architect actions 2024-2-21

TBD

Email Admin UI refresh 2024-2-21

TBD

New email app UI 2024-02-14

TBD

Enabling agents to create conferences 2024-02-07

TBD

Dashboard UI updates 2024-02-07

TBD

Utilization labels 2024-02-07

TBD

Enhanced security measures for failed Genesys Cloud logins  2024-02-07

TBD

Migration procedures and media tier updates
2024-01-24

TBD

UI updates for the people configuration and settings pages
2024-01-10

TBD

Callback analytics

2023-11-15

TBD

Agent UI multiple contextual panels

2023-11-15

TBD

Journey tracking capabilities 2023-11-08 TBD

UI representation for the Attach New Addresses’ Option in Message Routing option

2023-10-12 TBD

Subscription or Billing & Usage UI chart

2023-09-13 TBD
Details Announced on
(YYYY-MM-DD)
Effective date
(YYYY-MM-DD)
Details Announced on
(YYYY-MM-DD)
Effective date
(YYYY-MM-DD)
Digital channels participant information update 2024-01-17

2024-02-21

Workforce Management navigation menu

2023-11-08

2024-01-17

Improved blind transfers for agent-to-agent digital interactions 2023-12-11

2024-01-10

Analytics workspace tabs

2023-11-15

2023-12-20

Genesys Cloud screen iconography 2023-06-23 2023-07-08

Agent UI and workflow

2023-02-09 2023-10-18