Genesys Cloud
Updated Workforce Management navigation menu

Announced on Effective date Aha! idea
2023-11-08 2024-01-17 Aha! link

A future release of workforce management will introduce a new Work Plans grouping, renaming the Work Plans module to Work Plan Configuration, and relocating Work Plan Configuration and Work Plan Rotations within this new group. For more information, see the Workforce Management Navigation Menu changes community post.