Updated Workforce Management navigation menu

Announced on	Effective date	Release Note
November 8, 2023	January 17, 2024	TBD

A future release of workforce management will introduce a new Work Plans grouping, renaming the Work Plans module to Work Plan Configuration, and relocating Work Plan Configuration and Work Plan Rotations within this new group. For more information, see the Workforce Management Navigation Menu changes community post.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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