Voice transcription – What is the accuracy of voice transcription and how do I increase it by including brand names, acronyms or internal terminology?

Genesys Cloud’s voice transcription accuracy is comparable to that of other leading providers and hyperscalers. Several factors can influence accuracy, including audio quality, speaker accents, background noise, and the complexity of the language.

For guidance on improving overall accuracy, see Improving transcription accuracy.

To help the system recognize business- or domain-specific terms, such as brand names, acronyms, or internal terminology. For more information, see Understand dictionary management.