Genesys Cloud Archive Security
List of the latest Genesys Cloud release notes.
FedRAMP compliance

What is FedRAMP? The Federal Risk and Authorization Management Program (FedRAMP®) was… [More]

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HDS compliance

Genesys is committed to respecting the security and privacy of your information… [More]

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Set an automatic inactivity timeout

Administrators can set Genesys Cloud to log out users automatically after a… [More]

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Accessibility feedback

Genesys welcomes your feedback, which helps us improve the accessibility plan. The… [More]

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About accessibility

Genesys is committed to a more inclusive customer experience and continuously works… [More]

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Malware and antispam protection best practices

Genesys Cloud is a secure cloud environment that includes protection against malware… [More]

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Genesys Cloud and cookies

Genesys Cloud uses cookies for the normal functioning of the service. The following… [More]

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Genesys Cloud and CCPA compliance

Read this article to learn how Genesys Cloud addresses the California Consumer… [More]

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Configure Genesys Cloud to authenticate with SSO only

Administrators can optionally disable Genesys Cloud login and only allow their users… [More]

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GDPR overview

Read this article for an overview of the GDPR. To learn how… [More]

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PCI DSS compliance

Genesys Cloud is committed to respecting the privacy of you and your… [More]

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Enable PCI DSS compliance

If your organization requires Genesys Cloud for PCI DSS transactions, you must… [More]

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Enable HIPAA compliance

If your organization requires a HIPAA-compliant Genesys Cloud organization, you must first… [More]

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HIPAA compliance

Genesys Cloud is committed to respecting the privacy of your and your… [More]

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Preventing insider threats to documents and recordings

A malicious insider threat to an organization is generally defined as someone… [More]

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PCI DSS customer responsibility matrix

This article describes how Payment Card Industry Data Security Standard (PCI DSS)… [More]

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Credit card number Luhn algorithm-based filtering

Genesys Cloud automatically prevents itself from transferring or storing credit card numbers… [More]

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About security and compliance

Genesys is dedicated to providing a high level of security and regulations… [More]

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Multitenant security

Genesys Cloud stores your organization’s data in a multitenant environment, which means that your… [More]

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Genesys Cloud security policy

Genesys Cloud and Pointillist Service terms and conditions for security Expand All

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Genesys Cloud privacy policy

The Genesys Cloud privacy outlines Genesys’ practices for collecting, using, maintaining, protecting,… [More]

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