Genesys is committed to a more inclusive customer experience and continuously works to enhance accessibility in Genesys Cloud. Accessibility design and implementation includes support for screen readers, keyboard navigation, and other features, based on inclusive user interface design. As Genesys adds features with accessibility standards in place, this page provides Voluntary Product Accessibility Template (VPAT) documents. VPAT documents describe compliance with section 508 of the US Rehabilitation Act and Web Content Accessibility Guidelines (WCAG).

Genesys Cloud accessibility compliance

Accessibility compliance is evaluated through manual and automated testing. Manual evaluation methods include use of screen readers such as VoiceOver, NVDA, and JAWS. Apart from automated tools, automated testing incorporates browser plugins such as axe and accessibility insights.