Genesys Cloud for Salesforce in Service Cloud

Note: This article applies to Genesys Cloud for Salesforce.

The Genesys Cloud for Salesforce client can run in Sales Cloud and Service Cloud. 

Note: Access to Service Cloud requires a special license from

In Service Cloud, agents can take advantage of the client’s extra capabilities and developers can extend the client’s functionality.

For more information about the integration, see About Genesys Cloud for Salesforce.