• Workforce Management > Agent Shift Trade Request > Participate permission

Your inbox displays up to 100 shift trade requests for the last 30 days. If another agent sends a trade request directly to you, or if a shift trade that involves you changes, you receive a notification in your inbox. If a shift trade requires approval, then the system sends a notification to your administrator’s inbox.

To view approved and denied shift trade requests sent to you in the inbox, perform the following steps:

  1. Click the Inbox icon located in the sidebar on the left side of the page.
  2. Select the Shift Trade Requests icon.
  3. To mark the request as read, click More and select Mark as Read.
  4. To open your schedule and the Shift Trades panel to view information about the request, do one of the following actions:
    • Click the notification.
    • Next to the notification, click More and click View Details