Statuses


Note: This article applies to PureCloud Embeddable Framework, PureCloud for Chrome, PureCloud for Firefox, PureCloud for Salesforce, and PureCloud for Zendesk.

The client uses the same statuses as PureCloud. When you log in to the client or PureCloud, your status changes to Available. When you change your status in either the client or PureCloud, your status automatically changes in the other application.

Primary and secondary statuses

Statuses include primary and secondary statuses. In the client, Arrow appears next to any primary statuses (Busy) that have secondary statuses.

Primary status with secondary statuses

To see secondary statuses, click Arrow . In the status bar, your primary status (Busy), not the secondary status that you selected (Conference Call), appears. 

Secondary statuses

Other people see your primary status, not your secondary status. The following example shows that the primary status is visible during a transfer.

Note: The People and Queues buttons appear by default. However, your administrator can configure whether the buttons appear or not. The Consult button does not appear for chat, email, message, and ACD voicemail interactions.

Main status in Transfer window

Out of adherence

Adherence compares your current activity against your scheduled activity. If your status does not reflect your scheduled activity, you are out of adherence. Warning   appears at the top of the client and Warning Out of Adherence appears above the list of statuses. When you change your status to be in compliance with your schedule, Warning   and Warning Out of Adherence disappear. If you are not currently scheduled but go On Queue, you will also see Warning Out of Adherence.Warning about being out of adherence

For more information, see Client interface, Change your status, and Out of adherence.

For more information about the integrations, see About the PureCloud browser extensionsAbout PureCloud Embeddable Framework, About PureCloud for Salesforce, and About PureCloud for Zendesk.