When you purchase or port numbers for Genesys Cloud Voice, those numbers appear on Genesys Cloud Voice / Number Management page. Each number has a status indicator that lets you know status of the purchase or port operation.
Note: If the status of your number indicates an error or failure, contact Genesys Cloud Voice support.
|Activating||Number purchase is being activated.|
|Activation Error||Activation of number has failed.|
|Cancelled||Number purchase/port order has been canceled.|
|Connecting||Number purchase is complete and number is being connected.|
|Deactivating||Deactivation of number is being processed.|
|Deactivation Error||Error occurred while trying to deactivate number.|
|Disconnect Failed||Number could not be disconnected.|
|Disconnect Pending||Number disconnection is being processed.|
|Disconnected||Number port order has been canceled.|
|Error||Purchase process is not functioning correctly.|
|Failed||Number purchase process has failed.|
|In Service||Number purchase is complete and number has been registered with Genesys Cloud Voice.|
|Pending||Purchase or port is in process|
|Port Pending||Number port order is being confirmed.|
Number order was rejected. This is usually due to failure to meet activation requirements for the number’s country.
If you need further assistance, contact Genesys Cloud Voice support..