Status indicators

When you purchase or port numbers for Genesys Cloud Voice, those numbers appear on Genesys Cloud Voice / Number Management page. Each number has a status indicator that lets you know status of the purchase or port operation.  

Note: If the status of your number indicates an error or failure, contact us at  PCVoiceTelcoRequest@genesys.com.

Status Description
Activating Number purchase is being activated.
Activation Error Activation of number has failed.
Cancelled Number purchase/port order has been canceled.
Connecting Number purchase is complete and number is being connected.
Deactivating Deactivation of number is being processed.
Deactivation Error Error occurred while trying to deactivate number.
Disconnect Failed Number could not be disconnected.
Disconnect Pending Number disconnection is being processed.
Disconnected Number port order has been canceled.
Error Purchase process is not functioning correctly.
Failed Number purchase process has failed.
In Service Number purchase is complete and number has been registered with Genesys Cloud Voice.
Pending Purchase or port is in process
Port Pending Number port order is being confirmed.
Rejected

Number port order was rejected. This is usually due to failure to meet activation requirements for the number’s country.

If you need further assistance, contact us at  PCVoiceTelcoRequest@genesys.com.