Staffing groups overview
Prerequisites
The following permissions:
- Workforce Management > Staffing Group > Add, Delete, Edit, and View
Use workforce management features to create, configure, and manage staffing groups. You can create a staffing group for smaller groups of agents that span across multiple management units. Filters such as skill, language, or queue help to group agents into a staffing group. You can group agents who belong to the same business unit but are in different management units into a staffing group.
You can edit these staffing groups at a later stage to add more agents who have similar attributes. You can also delete staffing groups. For more information about staffing groups, see the following articles.
| Task | Description |
|---|---|
| Add a staffing group | Add a new staffing group, specify the details, and then add the agents to the group. |
| Manage staffing groups | Make changes to an existing staffing group, including editing the staffing group name, adding or removing members in the staffing group, and delete single or multiple staffing groups. |
