Work with time-off limits
The following permissions:
- Workforce Management > Time Off Limit> Add, Delete, Edit, and View
Administrators with appropriate permissions can view, add, edit, and remove time-off limits. Time-off limits allow you to specify the number of hours available on a particular date for agents to request time off. Even though agents can see time-off requests in their time zone, the limits still divide the days according to the management unit’s time zone. Each management unit can only have one time-off limit per day.
To work with time-off limits, follow these steps:
- Click Admin.
- Under Workforce Management, click Time-Off Limits.
|Navigate the time-off limits page||View options available on the time-off limits page.|
|Set the time-off limit for one or more dates||Add, edit, or remove a management unit’s time-off limit for one or more dates.|