Route email and chat interactions from third-party providers


PureCloud offers the capability of routing third-party chat and email objects through PureCloud ACD to agents in the organization. Depending on organization and queue settings, an agent can receive multiple chats at the same time or chats while handling other interactions.

For more information about how to route third-party chat or email objects to your PureCloud organization, see the Public API endpoints listed in Conversations at the PureCloud Developer Center.