Reset MFA devices of users
The following permissions:
- mfa > verifier > View
- mfa > verifier > Edit
- mfa > verifier > Delete
Genesys Cloud users must keep their MFA devices secure and back up their MFA setup information. Administrators can reset the MFA device of a user, if necessary.
To reset the MFA device, follow these steps:
- Click Admin.
- Under People and Permissions, click People.
- Find the user using the Search field or by paging through the list.
- Click and from the menu that appears, click Reset MFA Devices.
- Click Yes to confirm the device removal.
If users cannot access their MFA device, they must contact Genesys Cloud Customer Care to reset the MFA device settings from Genesys Cloud.