Multi-factor authentication (MFA) is an added layer of security used to verify a user’s identity when they sign in to an application. Genesys Cloud users can add one or more MFA devices via the My Account tile on the Genesys Cloud splash screen. If your administrator enables MFA, all users must use a second factor to verify their identity during authentication. Genesys supports MFA for native login only. Single sign-on (SSO) users do not receive MFA prompts.

MFA requires users to enter a code from their phone or another device in addition to their password when logging in to Genesys Cloud. When users add an MFA device, any authentication app, which supports the Time-Based One-Time Password (TOTP) standard can be used. Examples of such apps include Microsoft Authenticator and Google Authenticator.

For more information, see the following topics: