• The PureCloud Softphone is not compatible with Genesys Cloud Voice or BYOC Cloud.
  • The PureCloud Softphone must have local or VPN access to the corporate network.
  • For the best audio experience, Genesys recommends a quality USB headset instead of the computer’s microphone and speakers.

Make sure that your computer meets or exceeds the Genesys Cloud system requirements and the following before installing the PureCloud Softphone:

  • Microsoft .NET Framework 3.5 SP1
  • Microsoft Windows OS:
    • Windows 10 (64-bit)
    • Windows 11 (64 bit)
  •  500-MB disk space
  • Pentium® 4 2.4 GHz
  • Memory as described in the Genesys Cloud system requirements
  • 100-MB NIC